This job expired on 31st July 2026
Coordinator - Repatriation
Coordinator - Repatriation
We’re looking for a motivated and organised colleague to join our Medical Services team as a Coordinator – Repatriation. This is a key role within our 24/7 global assistance operation, working closely with our medical teams to manage the safe and efficient repatriation and evacuation of clients around the world.
If you enjoy fast‑paced, meaningful work, and you’re ready to develop further within Healix, this could be a great next step.
Our Values in Practice
In this role, you’ll demonstrate the Healix values:
Put people first – ensuring clients and colleagues receive compassionate, high‑quality support.
Think independently – applying sound judgement and clinical guidance to make decisions.
Earn trust – communicating openly, reliably and respectfully.
These are supported by our core competencies:
Accountability
Collaboration
Communication
Problem-solving
Resilience
What you’ll bring
We’re looking for someone who has:
Experience in travel insurance assistance, claims, medical repatriation, or a similar customer‑facing service environment.
Strong understanding of travel insurance and medical assistance procedures.
Confidence using Microsoft Office applications.
Excellent communication and stakeholder management skills.
The ability to manage complex, high‑value, and time‑critical cases.
A proactive approach to meeting service levels and quality standards.
Strong organisation, attention to detail, and the ability to stay calm under pressure.
Desired (but not essential): Cert CII (UK) or equivalent.
Why consider this role?
This is a great opportunity to:
Develop specialist experience in medical repatriation and global assistance.
Build strong cross‑team relationships across medical, operations, and logistics.
Grow within a supportive team where development and progression are encouraged.
Play a direct role in delivering life‑changing support to clients worldwide.
About this role
What you’ll do
As a Coordinator - Repatriation, you will take ownership of the entire repatriation and evacuation process. Your responsibilities will include:
Leading the coordination of medical evacuations and repatriations, ensuring cases run smoothly and meet clinical and contractual standards.
Managing financial documentation and case reserving, making sure information is accurate and transparent.
Supporting airline medical clearance processes, working directly with the medical team to meet airline and clinical requirements.
Selecting, briefing and supporting medical escorts, ensuring they are prepared and equipped for their assignments.
Arranging logistics, including accommodation, transfers and equipment, ensuring seamless continuity of care.
Auditing and progressing cases, escalating any high‑risk or deteriorating cases promptly to operational or clinical leadership.
Effectively managing workload, recognising when to seek support to maintain safe service delivery.
Balancing service quality with cost‑effective decision‑making in partnership with management.
Participating in regular training and development, supporting continuous improvement across the team.
Contributing to team culture, sharing knowledge and supporting colleagues to deliver exceptional service.
What you will need
Required criteria
- Medical Assistance Experience
- The ability to prioritise your work whilst meeting client expectations
- Excellent Negotiation and Communication Skills
Desired criteria
- Cert CII (UK) or equivalent insurance qualification desired
