Floating Centre Manager
Floating Centre Manager
In'N'Out Autocentres are experts in vehicle servicing, MOT's & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.
Do you have previous management experience and a passion for customer relations?
Can you adapt yourself to deal with changing priorities and varied workstreams?
If so, this could be the role for you...
Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties.
This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation. You will assist throughout various centres in the South, covering holidays or absenses.
About this role
Centre Manager responsibilities will include:
Being proactive in achieving and/or exceeding sales targets and operating budgets
Driving the quality and consistency of customer service
Ensuring transaction and customer satisfaction targets are achieved
Efficiently managing any customer complaints
Effectively managing the team and resources to build a strong reputation for our brand within the local area
Managing all stock and ordering requirements
Being involved with the development of the Centre, including PR and marketing to raise business profile
A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.
Benefits:
Company pension with 5% contribution from the company
Cycle to work scheme
Employee discount plus free MOT and service annually
Free on site parking
Life insurance at three times your salary
Long service and birthday gifts
Uniform
Referral programme
Supplemental pay:
Bonus scheme paid monthly
Performance bonus
Quarterly bonus
Testimonials from our current employees:
Coventry
Working for In n Out Autocentres is such a pleasure. The staff are all amazing from colleagues I work with to help from other branches and head office. From the day I started I felt welcomed and was made to feel like I was a member of the big In n Out Family and the training was impeccable nothing was cut short . Not only are they my work colleagues they are also my friends. Everyday brings me joy and I really enjoy coming to work daily.
Lincoln
After being in and out of the motor trade since I was 15, I never had the chance to settle. At In N Out, from the very first day I joined, things moved in the right direction with a great understanding of what is to be required from me and what the ethos of the business is.
Since starting as a tech/ workshop controller, I have been able to fast track my career ten fold and it's only because of the opportunities given from the team at In N Out!
The working environment is amazing, the jobs that come in are different every day and that keeps the excitement alive!
Being a technician, is more then just spinning filters, it's about putting your own touch on each vehicle that comes into the workshop whilst also still achieving the highest standard that we all set ourselves but what the customer deserves as well!
I believe that In N Out is the best place to do that and I look forward for what is still yet to come!
What you will need
Required criteria
- Full Driving Licence
- Three Years Management Experience
Desired criteria
- Automotive service: 2 years (preferred)
