Receptionist

Receptionist – Job Advert 

About the Role: 

We are looking for a friendly and professional Receptionist to join our team at one of Darwin Escapes’ beautiful holiday destinations. 

This is a fantastic opportunity for someone who enjoys working with people, has excellent communication skills, and is passionate about delivering outstanding customer service. 

As a Receptionist, you will be the first point of contact for our guests, ensuring they receive a warm welcome and a seamless experience throughout their stay. This is a varied role in a fast-paced environment, ideal for someone who is organised, approachable, and able to multitask effectively. 

This is a permanent position working variable days, including weekends and bank holidays. 

About the Park: 

Our holiday park offers a relaxing and welcoming environment, with high-quality accommodation set in beautifully maintained surroundings. The reception team plays a key role in shaping the guest experience from arrival to departure. 

With a supportive team and a strong focus on quality, this is a great opportunity to develop your skills within a growing and reputable business. 

Key Responsibilities: 

• Welcome guests on arrival and provide a friendly and professional check-in experience 

• Handle guest enquiries, both in person, over the phone, and via email 

• Manage bookings, payments, and reservations using internal systems 

• Provide information about the park, local area, and available facilities 

• Handle guest feedback and resolve queries or issues promptly and professionally 

• Coordinate with housekeeping and maintenance teams to ensure accommodation readiness 

• Process check-outs efficiently and accurately 

• Maintain a clean, organised, and presentable reception area 

• Support administrative tasks and daily reception operations 

• Follow all company procedures, including data protection and health & safety 

What We’re Looking For: 

• Previous experience in a customer service or receptionist role is desirable 

• Excellent communication and interpersonal skills 

• Strong organisational and multitasking abilities 

• A friendly, positive, and professional manner 

• Good IT skills and confidence using booking systems 

• Ability to work under pressure in a busy environment 

• A flexible approach to work 

• A commitment to delivering an excellent guest experience 

Why Join Darwin Escapes? 

• Heavily discounted holidays across Darwin Escapes resorts. 

• Discounts when dining or using spa facilities across our resorts. 

• Free use of many resort facilities. 

• MediCash Health Plan 

• Employee Assistance Programme. 

• Training and development opportunities. 

• Career progression opportunities. 

• Access to employee benefits and discounts. 

• Discounted gym memberships. 

• Enhanced holiday and sick pay. 

• Cycle to Work scheme. 

• The opportunity to sell annual leave. 

(Some benefits are subject to terms and conditions.)