Receptionist

Receptionist (Part-Time, Fixed-Term Contract)

About the Role

We are looking for two friendly and professional Receptionists to join our team at Talacre Beach Resort on part-time, fixed-term contracts.

This is a fantastic opportunity for someone who enjoys working with people, has excellent communication skills, and is passionate about delivering outstanding customer service.

As a Receptionist, you will be the first point of contact for our guests, ensuring they receive a warm welcome and a seamless experience throughout their stay. This is a varied role in a fast-paced environment, ideal for someone who is organised, approachable, and able to multitask effectively.

These are part-time, fixed-term positions, working variable days and hours, including weekends and bank holidays, to meet the needs of the business.

About the Park

Located on the stunning North Wales coastline, Talacre Beach Resort offers a relaxing and welcoming environment, with high-quality accommodation and excellent on-site facilities. Our reception team plays a key role in shaping the guest experience from arrival to departure.

With a supportive team and a strong focus on quality and customer service, this is a great opportunity to develop your skills within a growing and reputable business.

Key Responsibilities

• Welcome guests on arrival and provide a friendly and professional check-in experience.

• Handle guest enquiries in person, over the phone, and via email.

• Manage bookings, payments, and reservations using internal systems.

• Provide information about the resort, local area, and available facilities.

• Handle guest feedback and resolve queries or issues promptly and professionally.

• Coordinate with housekeeping and maintenance teams to ensure accommodation is ready for arrivals.

• Process guest check-outs efficiently and accurately.

• Maintain a clean, organised, and welcoming reception area.

• Support administrative tasks and the day-to-day running of reception.

• Follow all company procedures, including data protection and health & safety requirements.

What We're Looking For

• Previous experience in a customer service or receptionist role is desirable.

• Excellent communication and interpersonal skills.

• Strong organisational and multitasking abilities.

• A friendly, positive, and professional approach.

• Good IT skills and confidence using booking or reservation systems.

• Ability to remain calm and work efficiently in a busy environment.

• A flexible approach to working hours.

• A commitment to delivering an outstanding guest experience.

Why Join Darwin Escapes? 

• Heavily discounted holidays across Darwin Escapes resorts. 

• Discounts when dining or using spa facilities across our resorts. 

• Free use of many resort facilities. 

• MediCash Health Plan 

• Employee Assistance Programme. 

• Training and development opportunities. 

• Career progression opportunities. 

• Access to employee benefits and discounts. 

• Discounted gym memberships. 

• Enhanced holiday and sick pay. 

• Cycle to Work scheme. 

• The opportunity to sell annual leave. 

(Some benefits are subject to terms and conditions.)