Care Home Administrator | Omagh | New Build Care Home

·     As the first point of contact for residents and visitors, to offer friendly, welcoming and professional support.  

·     To ensure the high-quality maintenance & organisation of all files within the office (including the correct usage of Microsoft Office) 

·     To deal with all queries efficiently.  

·     To develop and maintain good filing systems.  

·     To deal with mail, scanning, stationery, photocopying and any other office tasks.  

·     To update & manage various databases 

·     To make sure that regular returns, contracts and other documents are completed on time.  

·     To schedule and coordinate meetings, making sure they run smoothly and to take minutes where required.  

·     To provide PA and other administrative support to the Management team.

Resident related duties 

·     To process pre-admission, admission and discharge documents etc. 

·     Maintain and record resident personal finances

·     To process and follow up on any resident/family related enquiries 

·     To show families and prospective residents around the home

·     To maintain waiting list and enquiry databases

·     To ensure the Residents Logs and all associated documentation are maintained, are up-to-date and “inspection ready” at all times 

·     To book various resident appointments (Hair, Podiatry, physiotherapy, dental etc) 

·     To liaise with relatives and to pro-actively provide the necessary support and advice to families considering the placement of loved ones in the Home

Other duties 

·        Co-ordinate recruitment and selection process.

·        Perform all pre-employment checks and other onboarding steps for new applicants·

·        Maintain and update all HR and Personnel records and information

·     To assist in the facilitation of a positive cultural ethos at all levels. 

·     To perform related duties and specific projects as assigned by management to contribute to overall aims of the Home. 

·     To ensure the efficient and effective use of Home resources. 

·     To have knowledge of all services provided by the Home 

·     To maintain confidentiality at all times. 

Please note: Tasks and responsibilities associated with the role of Receptionist/Administrator may vary occasionally and whilst this job description outlines the main duties and responsibilities of the post; it is not intended to be an exhaustive list. From time to time the post holder may be asked to carry out additional reasonable tasks as appropriate to the needs of the business.  As such this role definition will be subject to revision as required