Team Leader | Pulborough | Horsham | Full Time

We’re looking for a passionate, organised and supportive Field Care Supervisor in Pulborough and Horsham to help ensure people receive outstanding care, enabling them to live safely, independently and with dignity in their own homes.

Are you passionate about delivering high-quality care and supporting others to do the same? Do you enjoy building relationships with customers and care staff, carrying out assessments and quality checks, and ensuring care is delivered safely and effectively? Can you confidently manage competing priorities, solve problems in the community and remain calm under pressure? If you're an experienced care professional with strong communication and leadership skills, a good understanding of safeguarding and compliance, and a commitment to outstanding person-centred care, we'd love to hear from you.

About this role

As a Field Care Supervisor, you'll play a key role in ensuring customers receive safe, high-quality care in their own homes. Supporting and mentoring Care Assistants in the community, you'll build strong relationships, carry out quality visits, and help maintain excellent care standards. This is a rewarding, predominantly community-based role for someone passionate about person-centred care and making a positive difference to both customers and colleagues every day.

What You’ll Responsible for as a Field Care Supervisor

• Conduct customers assessments, risk assessments and reviews to ensure care remains safe, effective and person-centered.

• Introduce Care Assistants to new customers and oversee the successful start of care packages.

• Carry out spot checks, observations and quality assurance visits to monitor service standards.

• Supervise, lead and mentor Care Assistants in the community, providing guidance and coaching where required.

• Deliver practical inductions, competency assessments and in- community training for new and existing Care Assistants

• Identify training and development needs and support ongoing professional development.

• Work closely with the Care Coordinator to ensure care visits are covered and continuity of care is maintained.

• Monitor customers satisfaction and wellbeing, addressing concerns and escalating issues appropriately.

• Ensure care plans, risk assessments and documentation are accurate, up to date and compliant with company policies and regulatory requirements.

• Promote safeguarding, dignity, independence and person-centered care at all times.

• Participate in the on-call rota and provide emergency support outside normal working hours as required.

• Maintain effective communication with customers, families, healthcare professionals and colleagues.

• Complete reports, audits and administrative tasks accurately and within required timescales.

What You’ll Receive

• Excellent pay rates

• Paid Holiday

• Access to our pension scheme

• Flexible hours to suit you

• Shifts allocated in advance

• Full induction and ongoing free training

• Free uniform & PPE Supplies

• Reimbursement for eye-tests

• Monthly Fuel Allowance

• Supportive teamwork structure and regular team meetings

• Friendly, professional support in the community and office

• Genuine opportunities for career progression and gaining additional qualifications

• Blue Light Card