Customer Service Advisor
Customer Service Advisor
Wernick HireThe UK's Largest and Longest Standing National Provider of Permanent and Temporary Modular Buildings and Site Accommodation
About Us
Wernick Hire, a proud member of the Wernick Group, is the UK's leading provider of both permanent and temporary modular buildings and site accommodation. Celebrating 90 years of trading since our establishment in 1934, we have a rich history of growth and success, doubling our profits in the last five years. Our continued success is driven by the quality and dedication of our workforce, who bring enthusiasm, vision, friendliness, and a real can-do spirit to our business.
Role Overview: Customer Service Advisor
As a Customer Service Advisor at Wernick Hire, you will be the first point of contact for customers calling our 0800 telephone line. You will provide a professional and friendly service, ensuring enquiries are handled efficiently and directed to the appropriate depot or department.
This role is ideal for someone who enjoys helping customers, has excellent communication skills, and takes pride in delivering a high standard of customer
About this role
Key Responsibilities
Answer incoming calls to the Wernick Hire 0800 telephone line in a professional and courteous manner.
Gather accurate and relevant information from customers to understand the nature of their enquiry.
Transfer calls promptly to the correct depot, department, or team member.
Maintain accurate records of customer enquiries and call details where required.
Provide excellent customer service at all times, ensuring customers receive a positive experience.
Support the wider team with general administrative duties as required.
Skills and Experience
Polite and professional telephone manner.
Strong communication and interpersonal skills.
Excellent listening skills with the ability to gather key information effectively.
Good organisational and administrative skills.
Ability to remain calm and professional when handling a variety of customer enquiries.
Competent in using standard office systems and software.
Key Attributes
Friendly and approachable.
Customer-focused with a positive attitude.
Reliable and dependable.
Able to work efficiently in a fast-paced environment.
Strong attention to detail
Highly professional with a positive attitude.
What You Will Get in Return
Competitive salary and bonus scheme.
Generous holiday allowance (rising with service).
Option to buy extra holidays.
Option to sell or carry over up to 5 days holiday.
Christmas Shutdown.
Early finish on Fridays.
Group pension.
Annual salary review each January.
Life assurance of 2x annual salary.
Personal accident insurance.
Free onsite parking.
Employee assistance programme.
Training and progression opportunities.
Family-run and well-established, secure company (trading over 80 years).
Open door policy.
Cycle to work scheme.
Employee referral scheme.
Benefits scheme (discounted retailers).
Corporate eyecare scheme through Specsavers.
Direct communication with MD/CEO and staff satisfaction surveys.
We are an equal opportunities employer and welcome applications from all sections of the community. We look forward to receiving your application and thank you for your interest in our company.
IMPORTANT NOTICE TO RECRUITMENT AGENCIES:
Any unsolicited CVs will be sent at the recruitment agency’s own risk and will be interpreted as ‘gifts’ and we have no liability to you for any fee or otherwise. We reserve the right to engage with candidates directly having not, in any way, entered into your terms and conditions for this vacancy. By submitting an unsolicited CV to us, or to any member of our staff, you accept these terms as the default position. If we require your assistance with any vacancy we will contact you.
The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.
What you will need
Required criteria
- Polite and professional telephone manner.
- Strong communication and interpersonal skills.
- Excellent listening skills with the ability to gather key information effectively.
- Good organisational and administrative skills.
- Ability to remain calm and professional when handling a variety of customer enquiries.
- Competent in using standard office systems and software.
