Reservations Agent Full Time Position
Reservations Agent Full Time Position
About Us
An Chúirt Hotel is a 4-star hotel nestled in the heart of Gweedore, offering warm hospitality, stunning surroundings, and exceptional guest experiences. We are currently seeking a friendly, organised, and customer-focused Reservations Agent to join our team.
The Role
As a Reservations Agent, you will be the first point of contact for many of our guests. You’ll play a key role in maximising room sales, delivering excellent customer service, and ensuring a smooth booking experience from enquiry to arrival.
About this role
Key Responsibilities
Handle all reservation enquiries via phone, email, and online systems
Process bookings accurately using the hotel’s reservation system
Provide guests with information about rooms, rates, packages, and hotel facilities
Upsell rooms, packages, and hotel services where appropriate
Manage modifications, cancellations, and special requests
Liaise with Front Office, Housekeeping, and Sales teams to ensure smooth operations
Maintain accurate guest records and payment details
Deliver a professional and friendly guest experience at all times
Requirements
Previous experience in hotel reservations, front office, or customer service preferred
Strong communication and interpersonal skills
Excellent telephone manner
Good computer skills (experience with hotel booking systems is an advantage)
High attention to detail and strong organisational skills
Ability to work independently and as part of a team
Flexibility with shifts, including weekends if required (Mon to Friday normally)
What We Offer
Competitive salary (depending on experience)
Staff meals while on duty
Employee discounts within the hotel/group
Training and development opportunities
Friendly and supportive work environment
What you will need
Required criteria
- Strong communication and interpersonal skills
- Excellent telephone manner
- Good computer skills
- High attention to detail and strong organisational skills
- Ability to work independently and as part of a team
- Flexibility with shifts, including weekends if required
Desired criteria
- Previous experience in hotel reservations, front office, or customer service preferred
Skills needed for this job opportunity
Sales Communications
IT skills
Communication
