Duty Manager

The Plaza Hotel is seeking an enthusiastic and professional Duty Manager to join our team. This role is ideal for someone with strong leadership skills, excellent customer service experience, and the ability to manage hotel operations with confidence and professionalism.

As a key member of the management team, the Duty Manager will oversee the smooth running of daily hotel operations, support front office activities, and ensure every guest receives a warm, efficient, and memorable experience. You will act as a point of contact for guests and colleagues, resolving issues effectively while maintaining the high standards expected at The Plaza Hotel.

Key Duties & Responsibilities

• Supervise and support the daily operations of the hotel, ensuring a high level of service at all times

• Welcome guests and provide a warm, friendly, and professional first impression

• Oversee check-in and check-out procedures and assist with front desk operations

• Handle guest enquiries, requests, and complaints in a timely and professional manner

• Resolve guest concerns efficiently while ensuring customer satisfaction

• Coordinate with housekeeping, maintenance, food & beverage, and other departments to ensure smooth operations

• Carry out regular property checks and address any issues promptly

• Assist with room allocations, reservations, and operational decisions when required

• Ensure hotel policies, procedures, and health & safety standards are followed

• Manage emergency situations calmly and professionally when required

• Complete shift handovers, reports, and general administrative duties

• Support training and development of team members

• Act as the senior point of contact for guests and staff during assigned shifts

Requirements

• Minimum of 1–2 years’ experience in a similar position within the hospitality industry

• Excellent communication and customer service skills

• Strong leadership ability with the confidence to manage a team

• Ability to remain calm and professional in a busy environment

• Excellent organisational skills and attention to detail

• Good problem-solving skills and a proactive approach

• Strong knowledge of hotel operations and guest service standards

• Computer skills and experience with hotel reservation systems desirable

• Flexible availability, including evenings, weekends, and public holidays

The ideal candidate will be a confident and approachable hospitality professional who takes pride in delivering exceptional guest experiences and supporting the team to achieve operational excellence.

Perks and Benefits of working at The Plaza Hotel

• Competitive rate of pay

• PRSA pension scheme

• Career progression opportunities across the Windward group

• Employee Assistance Programme

• Digital Wellness Programme

• Complimentary, high quality meals on duty

• Discounted room & dining rates in Windward properties for you as well as friends and family

• Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days