Service Manager
Service Manager
🌟 Service Manager, CQC Registered Manager, Service Manager Supported Living Sudbury
📍 Sudbury, Suffolk🕒 30-37 hours per week📄 Permanent
💰 Salary: £35,000💼 Employee‑Owned Organisation
We’re looking for a committed and confident Service Manager to lead our Supported Living service in Sudbury. This is a key role focused on providing strong, consistent leadership, supporting the team and ensuring high‑quality, person‑centred care for the people we support.
Join Leading Lives, a not‑for‑profit, employee‑owned social enterprise where staff are empowered and customers are at the heart of everything we do.
💡 The Role
As a Service Manager, your focus will be on:
Leading the day‑to‑day running of the service and ensuring it operates safely and effectively
Supporting, developing and guiding Team Supervisors and Support Workers
Upholding high quality standards, regulatory requirements and internal processes
Managing operational responsibilities including rotas, audits, safeguarding and health & safety
Building and maintaining positive relationships with families, professionals and partners
Providing clear, visible leadership that supports staff confidence, stability and continuous improvement
This role is ideal for someone who enjoys balancing operational management with people‑focused leadership and is committed to maintaining and developing a high‑quality supported living service.
About this role
🌱 Why Join Us?
Award‑winning training & development opportunities
Become part of our employee‑owned organisation
Up to 8% employer pension contribution
Health & wellbeing support, including an Employee Assistance Programme
Cycle to Work scheme, retail discounts and more
A rewarding leadership role where you can make a real difference
🔧 Key Responsibilities
Maintain Service Quality & Operations
Oversee audits, incident reporting and quality monitoring
Ensure compliance with safeguarding, CQC requirements, GDPR and health & safety standards
Manage service budgets and maintain accurate reporting
Provide Supportive Leadership
Offer clear guidance, coaching and support to Team Supervisors and staff
Carry out supervisions, appraisals and return‑to‑work meetings
Foster strong communication and a positive, inclusive team culture
Ensure Stability & Development
Maintain effective systems and service approaches
Manage referrals and support appropriate occupancy levels
Work closely with families, carers and external professionals to promote customer wellbeing
✅ What You’ll Need
Level 5 qualification in Social Care (or working towards)
Experience leading teams in a social care setting
Strong organisational, communication and problem‑solving skills
Experience supporting people with learning disabilities
A calm, confident and person‑centred leadership style
🚀 Your Journey With Us
You’ll receive a structured induction and ongoing support from the wider management team to help you succeed and develop in the role.
Employment is subject to enhanced DBS and safer recruitment checks.
Skills needed for this job opportunity
Coaching
