Spa Therapist - The Killarney Park Hotel
Spa Therapist - The Killarney Park Hotel
Main Purpose of the Role:
As a Spa Therapist, you will play a key role in providing a relaxing, luxurious, and rejuvenating experience for all guests. You will be responsible for delivering a wide range of spa treatments to the highest standard while leading a team of therapists. Your passion for wellness, attention to detail, and exceptional guest service will contribute to creating an unforgettable spa experience.
About this role
Key Responsibilities
Guest Service Excellence
Provide exceptional spa treatments, including facials, massages, body treatments, and any other specialised services to meet guests' needs.
Tailor each treatment to individual guest preferences, offering professional advice and recommendations for products or services.
Create a relaxing and comfortable environment, ensuring the spa remains a peaceful, clean, and welcoming space.
Team Support
Work collaboratively with the wider spa and hotel team to ensure a seamless guest experience.
Support daily spa operations by communicating maintenance concerns, stock requirements, or guest feedback to management.
Demonstrate flexibility and professionalism while adapting to the needs of the business.
Treatment and Service Delivery
Perform a variety of spa treatments, including massages, skin care, body wraps, and other therapeutic services, maintaining the highest standards of hygiene and safety.
Ensure all treatments are delivered on time, with attention to detail and a focus on guest relaxation and comfort.
Stay up to date with industry trends and incorporate new treatments or techniques as required.
Sales and Upselling
Recommend spa products to guests based on their needs and preferences, driving product sales and enhancing the guest experience.
Upsell additional treatments, packages, or services to increase revenue and improve guest satisfaction.
Ensure the retail area is well-stocked and displays are properly maintained.
Guest Experience Enhancement
Provide an outstanding guest experience by ensuring guests feel pampered and well-cared for throughout their visit.
Handle guest inquiries and requests professionally, resolving any issues promptly and efficiently.
Ensure all guests’ needs are met, from providing information about spa services to recommending relaxation routines.
Health and Safety Standards
Adhere to the highest standards of cleanliness and hygiene, ensuring that all treatment rooms, equipment, and products are maintained to a high level.
Follow health and safety guidelines to ensure the well-being of guests and staff, including ensuring that equipment is regularly sanitised.
Maintain a strong knowledge of contraindications and ensure that all treatments are performed safely.
Administration and Record Keeping
Maintain accurate records of guest treatments, preferences, and health considerations to personalise future visits.
Manage spa bookings, ensuring schedules are adhered to and guest expectations are met.
Assist with managing the stock of spa products, ensuring that inventory is up to date and items are ordered when necessary.
Team Collaboration
Work closely with other spa team members to create a seamless experience for guests, from arrival to departure.
Communicate effectively with other hotel departments to ensure a cohesive guest experience across the hotel.
Spa Maintenance and Upkeep
Utilise gaps in the schedule, including cancellations, to maintain the spa environment.
Clean and organise treatment rooms, changing rooms, and spa areas, ensuring all equipment is sanitised.
Manage spa laundry, ensuring towels, robes, and linens are clean, fresh, and ready for use.
Ensure all areas of the spa are consistently tidy, organised, and inviting.
Candidate Profile
Qualified Spa Therapist (ITEC or equivalent) with hands-on experience in facial and body treatments.
Strong customer service and communication skills with a positive and professional approach.
Fluent in English with the full legal right to work in Ireland.
Working Hours:
As per the schedule provided, including weekends, evenings, and public holidays when necessary.
Working Conditions:
This position involves working in a spa environment, requiring a focus on physical work, interaction with guests, and ensuring the spa is well-maintained.
About The Killarney Park Hotel:
The Killarney Park Hotel is a luxurious five-star hotel renowned for providing exceptional service and outstanding spa experiences. As part of our team, you will play a key role in delivering a superior spa service to our guests while maintaining a calm, relaxing atmosphere.
