Reservations Agent - Full Time
Reservations Agent - Full Time
Join our fabulous team at the Farnham Estate Spa & Golf Resort as a Reservations Agent
We are currently seeking a Reservations Agent to join the team at Farnham Estate. The role of our Reservations Agent is to assist guests with planning and booking reservations for a variety of services including hotel rooms, resort houses , restaurants and facilities . Agents are crucial in providing first point of contact to our guests . They deliver efficient, prompt, trouble free , courteous and quality service to callers.
About Farnham Estate
Set on a beautiful 1,300-acre country estate on the outskirts of Cavan Town, Farnham Estate is one of Ireland’s most popular Spa & Golf destinations with a superb reputation for being a genuine ‘retreat to nature’.
At Farnham Estate, you will find yourself in an environment void of frenzy yet full of life.
Enjoy a delicate blend of country charm and contemporary interior style. Set among 1,300 acres of ancient forest, rolling meadows and pristine Lakeland, this resort offers wonderful accommodation, healthy and delicious cuisine whether it be in our two restaurants or casual dining in our bar.
We operate an 18-hole Jeff Howes designed Golf Course, 10Km of ancient woodlands & superb award-winning health spa’s facilities. In our newly renovated Ballroom, few settings for Cavan weddings are as romantic or beautiful as Farnham Estate.
Role/Responsibilities:
Greets guests over the phone in a friendly, welcoming and courteous manner,
Records reservation information accurately on Opera,
Identifies and records group and transient business codes,
Records and processes deposit information,
Records special billing instructions, approves credit after consultation with Revenue Supervisor,
Records requests for special accommodation and suites,
Files all reservations in a systematic order for easy referral,
Identifies commissionable reservations and secures required information
Informs other departments of VIP arrivals
Contributes to maximum occupancy and average rate by utilizing yield management
Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.
About this role
Requirements
Outstanding customer service attitude and motivation to please the guest
Administration experience, using IT systems
Attention to detail, ability to meet deadlines and being a team play whilst also having the ability to use own initiative
Fluent in spoken English with excellent writing skills
Have an excellent level of computer literacy using systems such as Microsoft Office Suite, Opera would be an advantage.
Previous experience in a similar role would be an extreme advantageous.
Perks and Benefits of working at Farnham Estate Spa & Golf Resort
Very competitive salary
Free Carparking
Complimentary, high-quality meals on duty
Career progression opportunities across the Windward group
Employee Assistance& Digital Wellness Programmes
Complimentary, high-quality meals on duty
Discounted room & dining rates in Windward properties for you as well as friends and family
Training and development opportunities dedicated to your development including E- Learning platform
Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
Cycle-to-work scheme
Refer a friend Scheme
About Windward Management:
Farnham Estate Spa & Golf Resort is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners
Join us today in Farnham Estate as Reservations Agent and become part of an award-winning team.
