Mobile Master Technician – Diagnostic & Technical Support
Mobile Master Technician – Diagnostic & Technical Support
In’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.
Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.
We are seeking a skilled and motivated Mobile Master Technician. The successful candidate will deliver support, diagnostics, and servicing to our customers vehicles, as well as remote assistance to other technicians within the group. This is a mobile role based in Northamptonshire, with the vehicle stored overnight at either Northampton or Kettering.
We are looking for an individual with strong interpersonal skills who loves what they do and is comfortable talking with and helping our customers directly either in the field or in existing Autocentres whilst promoting both the standards of IN’n’OUT Autocentres Ltd and satisfying the needs of the customer. Likewise, all servicing and repairs are to be undertaken to the highest standard and within a timely fashion.
Whilst field based you will also be expected to work as part of the Autocentres service team from time to time ensuring appropriate support is provided to the service and repair teams, thus ensuring both customer satisfaction is achieved, and multifunctional working/support is provided.
Customer excellence is a priority for IN’n’OUT Autocentres Ltd all colleagues are expected to contribute to this ethos through excellent communication and high levels of presentation at all times.
Simon currently works in this role for our Southern regional centres and has scribed a list of why he likes this role:
Likes the flexibility of the Job.
Working Monday to Friday and Saturdays being optional.
He can control his own work schedule.
Every day is different with new challenges.
The job gives such a variety of work, and no job is the same.
The ability to travel around the company, support, and training up and coming technicians.
Why not apply now - what have you got to lose?
About this role
Mobile Master Technician – supporting autocentres across Midlands and beyond
Field Based | Company Vehicle | Highly Competitive Salary
We are looking for an experienced Master Technician to deliver advanced diagnostics and repairs across EV, petrol and diesel vehicles.
This is a field-based role providing expert fault-finding, servicing and technical support across our Autocentres network. You will resolve complex engine management, emissions, electrical and high-voltage system faults while mentoring and supporting other technicians.
Key Responsibilities:
Advanced diagnostics on EV, petrol and diesel vehicles
Engine management, DPF, turbo and drivability fault resolution
Remote technical support to workshop teams
Complaint investigation and complex case management
High-quality servicing and repairs
Customer communication and accurate pricing
Requirements:
Level 3 Vehicle Maintenance qualification
Strong diagnostic background
Autel (or similar) experience
Full UK driving licence
Based within commutable distance to Northampton/Kettering
If you’re a confident problem-solver who enjoys supporting others and resolving complex faults, we want to hear from you.
Benefits:
Company pension with 5% contribution from the company
Cycle to work scheme
Employee discount plus free MOT and service annually
Free on site parking
Life insurance at three times your salary
Long service and birthday gifts
Uniform
Referral programme
Rotas negotiable
Supplemental pay:
Bonus scheme paid monthly
Performance bonus
Quarterly bonus
Testimonials from our current employees:
Coventry
Working for In n Out Autocentres is such a pleasure. The staff are all amazing from colleagues I work with to help from other branches and head office. From the day I started I felt welcomed and was made to feel like I was a member of the big In n Out Family and the training was impeccable nothing was cut short . Not only are they my work colleagues they are also my friends. Everyday brings me joy and I really enjoy coming to work daily.
Lincoln
After being in and out of the motor trade since I was 15, I never had the chance to settle. At In N Out, from the very first day I joined, things moved in the right direction with a great understanding of what is to be required from me and what the ethos of the business is.
Since starting as a tech/ workshop controller, I have been able to fast track my career ten fold and it's only because of the opportunities given from the team at In N Out!
The working environment is amazing, the jobs that come in are different every day and that keeps the excitement alive!
Being a technician, is more then just spinning filters, it's about putting your own touch on each vehicle that comes into the workshop whilst also still achieving the highest standard that we all set ourselves but what the customer deserves as well!
I believe that In N Out is the best place to do that and I look forward for what is still yet to come!
What you will need
Required criteria
- Level 3 Light Vehicle Maintenance & Repair
- Automotive service 2 years (minimum)
- Full UK Driving Licence
- Strong Diagnostic Background
- Autel (or similar) experience
Desired criteria
- IMI Level 2/3 in EV& Hybrid Systems
