Spa Therapist

Roles and Responsibilities:

• Provide in-depth knowledge and advice in terms of procedures and products 

• To have an understanding of all current spa promotional offers

• To focus on service excellence, up selling / retail performance

• Undertake a full assessment of client’s requirements and suitability of treatments and products offered.

• Carry out all treatments to the highest professional standard

• Ensure all spa areas are kept clean and tidy at all times and ensure treatment rooms are kept fully stocked with required products and items.

• Achieve product sales targets set by the Spa Manager

• Undertake reception duties in the Spa and occasionally in the Leisure Club including cash handling

• Maintain a high level of hygiene and tidy work area at all times

• Attend staff meetings and training when required, including promotional events which maybe outside working hours 

• Maintain a high standard of personal appearance and presentation at all times

• Comply with all legal requirements in respect of health and safety and welfare of staff and customers, COSSH and Manual handling

• Highlight maintenance issues within the spa and ensure these are reported to Spa manager

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills:

• Ability to undertake procedures and treatments to the client’s satisfaction 

• Thrive of being Customer facing

• Full knowledge of products and the ability to sell appropriate items to individual clients 

• Work as part of a team

• Engaging personality and great communicator

• Takes pride in role and has excellent attention to detail

• Ability to identify training needs

• Good time management and organisational skills   

• Flexibility in undertaking other duties delegated by the Spa Manager

All staff Key Performance Measures 

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time

• To see each guest as part of a long-term relationship not a onetime event

• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

• To encourage our team to contribute to excellent working conditions for all

• To gain a reputation for delivering financial performance and being consumed and enthralled about business. 

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends

• Free onsite parking

• Progression and career development opportunities.

• Pension Scheme

• Free staff meals

• Free gym membership

• Access to wellness programmes

• Share of Resort’s service charges on monthly basis

• Extra days holiday after 2 years