GSOC Operator

Be at the heart of global security operations

Are you calm under pressure, confident making decisions and passionate about protecting people and business operations?

Our client is expanding its Global Security Operations Centre (GSOC) team and is looking for a motivated, customer-focused and analytical GSOC Operator to join its operation in Dublin 15.

This is an opportunity to play a meaningful role in a global security function, supporting offices, employees and stakeholders across national and international locations. Every shift brings new situations to assess, investigate and manage, making this a varied and important role for someone who thrives in a fast-paced environment.

Responsibilities:

The GSOC supports Global offices. This is a challenging and exciting chance to join a dynamic and progressive team, with multiple responsibilities which include but are not limited to:

• ●       Answer routine and emergency alarm calls.

  ●       Monitor alarm systems and video equipment, including fire, door and duress alarms.

  ●       Provide professional assistance to employees, visitors and guests.

  ●       Support the maintenance and enhancement of security and safety across the client’s operations.

  ●       Investigate and analyse internal and external incidents.

  ●       Dispatch security officers, Emergency Response Teams, Facilities, local emergency services and EMS personnel by telephone or radio when required.

  ●       Maintain accurate records of communications, incidents and events.

  ●       Monitor domestic and international events using internal and external sources, identifying information that may affect the client.

  ●       Share timely, relevant information with key stakeholders through established communication channels.

  ●       Support daily GSOC operations on a global basis.

  ●       Act as a key liaison between the Physical Security Department and relevant stakeholders.

  ●       Escalate complaints and unusual or critical event information to the GSOC Lead without delay.

  ●       Support confidential business activities, including shipping and logistics, inventory management and technical tasks.

In addition to standard GSOC duties the GSOC team are a support mechanism for other parts of the Client business, this includes performing confidential duties and responsibilities, related to shipping and logistics, managing inventory and various other technical tasks. Full training is provided.

Job Requirements:

• You will be a strong fit for this role if you are a reliable team player who can stay composed, think logically and communicate confidently in both routine and emergency situations.

  You should have:

  ●       Advanced computer skills and proficiency with Microsoft Office, Genetec and C-CURE.

  ●       Excellent verbal and written communication skills.

  ●       A genuine interest in global security risks and current events.

  ●       Strong analytical, investigative and problem-solving abilities.

  ●       The confidence to work independently with minimal supervision.

  ●       A strong customer service focus.

  ●       The ability to multitask, prioritise and remain professional under pressure.

  ●       Strong decision-making skills in both crisis and non-crisis situations.

  ●       The ability to give clear direction and provide guidance to employees and security personnel during emergencies.

  ●       The ability to communicate effectively with people at all levels of the organsiation.

  ●       High ethical standards, sound judgment, discretion and diplomacy.

  ●       The ability to handle confidential and sensitive information responsibly.

Qualifications:

• PSA License

• Prior experience, a minimum of 1-year in a control room environment is essential.