Assistant Front Office Manager

Key responsibilities:

• Ensure the smooth and efficient daily operation of the Front Office to the highest standards of guest satisfaction.

• Deliver a warm welcome and ensure outstanding and personalised guest care throughout the entire stay.

• Handle and resolve guest complaints promptly, ensuring high levels of satisfaction and follow-through.

• Manage daily business activities, ensuring VIPs groups, and all guests receive personalised attention.

• Foster strong internal communication through regular team meetings and updates.

• Assist with room allocation to ensure a controlled and effective process.

• Maximise revenue opportunities through proactive promotion of hotel facilities and services.

• Uphold hotel policies regarding invoicing, cash handling and credit control.

• Maintain impeccable presentation and cleanliness of the Front Desk and associated areas.

• Collaborate effectively with other departments including Reservations, Accommodation, Nights, Concierge, Sales and F&B.
  

The ideal candidate will have:

• Previous experience in a similar or supervisory role within a luxury hotel environment.

• Proven experience acting as Duty Manager.

• Excellent verbal and written communication skills.

• A natural flair for hospitality, with a passion for exceeding guest expectations.

• Must be familiar with the Opera reservations system .

• Exceptional attention to detail and organisational skills.

• Strong upselling and cross-selling abilities.

• Positive, proactive attitude with a desire for continuous improvement.

• Flexibility to work shifts, including evenings, weekends, etc.