Bartender

Roles and Responsibilities:

• To provide a superior guest experience and maximise revenue by promoting and upselling from the Drinks Library 

• Responsible for inputting to the point-of-sale system any food & beverage orders, accurately totalling, processing and collecting payments from guests to include, but not limited to, using the point-of-sale system.

• Good knowledge of Whiskey, Gins, cocktails, wine selection, wine service and  Beer service and mix and garnish beverages according to recipe and portion control standards.

• Maintain the bar area and outside areas to a high standard

• Ensure you are visible and available to guests at all times 

• To ensure that the bar is fully stocked, clean and tidy at all times.

• To establish a rapport with guests to build loyal and satisfied customers and advise Management/Supervisor of any guest complaints promptly.

• To determine whether individuals have proper identification and serve alcoholic beverages to guests in accordance with statutory and company laws and regulations.

• Maintaining and monitoring, hygiene standards and practices

• Support in the preparation for service, including, cleaning and maintaining glassware and China

• Checking layouts and preparation of tables including room service duties 

• Maximise the service opportunities for guests to ensure return visits 

• Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.

• Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and card payments and end of shift cashing up.

• Be aware of and follow all Health and Safety procedures  

• Previous experience preferred.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills 

• Previous experience within hospitality or similar customer service role is desirable

• Confident and approachable

• Good verbal and written communication

• Good attention to detail

• Good team work and can work well alone

• Calm under pressure during busy periods 

• Excellent selling and customer service skills 

• Can use own initiative and problem solve 

• Resilience and calm attitude when dealing with face-to-face complaints  

All staff Key Performance Measures 

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time

• To see each guest as part of a long-term relationship not a onetime event

• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

• To encourage our team to contribute to excellent working conditions for all

• To gain a reputation for delivering financial performance and being consumed and enthralled about business. 

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends

• Free onsite parking

• Progression and career development opportunities.

• Pension Scheme

• Free staff meals

• Free gym membership

• Access to wellness programmes

• Share of Resort’s service charges on monthly basis

• Extra days holiday after 2 years

  Skills required

  High standards of presentation and organisation 

• Great attention to detail

• Excellent written and verbal communication skills

• Flexible approach to work

• Multi-tasking and time-management skills, with the ability to prioritize tasks.

• Able to follow instruction.

  Attitude required

  Confident and respectful

• Friendly, charming and informative

• Passionate about Customer Service

• Positive can-do attitude

• High standard of personal appearance

• Respectful

• Conscientious

• Approachable and supportive