Receptionist

Nigel Whann Accident Repair Centre are currently seeking for an experienced receptionist / service advisor for the office in Ballymena. This person will be joining a small team working closely together to provide outstanding service and a friendly face to our customers. The ideal candidate will be a person enjoys working alongside others and dealing with the general public in a friendly but fast paced environment.

Key Responsibilities:

Duties to include but not exclusively:

• All aspects of reception duties

• Maintain positive relationships with customers to ensure they have a positive experience ensuring repeat and return customers

• Answer customer questions about services, including when to expect vehicle repairs

• Display extensive knowledge about products and services

• Ensures customers are updated through each stage of the process from book in through to completion

• Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups

• Liaise with recovery agents

• Communicate with workshop foreman about vehicle statuses daily, and ensures that vehicles will be ready for customer on time

• Processes customer payments

• Communicate with insurance companies at each stage of customers repair

• Input and manage all customer information into online management system

• Management of office consumables stock

• Check and generate final invoices

• Process customer payments

• Other office duties as necessary

Salary and Benefits

• Hours: Full time role Monday-Friday

  We have the ability to shape the working hours to be a flexible for parents if needed. We are open to discuss at interview.

• Rate: 21k-24k per annum

• Cycle to work scheme

• Company Pension

 To apply, click on the link below.

Nigel Whann ARC is an equal opportunities employer.

Nigel Whann ARC reserve the right to enhance the criteria in the event of an unprecedented response.