Sales Support Officer / Administrator
Sales Support Officer
Permanent Role- Full Time (37.5 Hours)
Salary Range £19,000-£24,000
Ref- fe/19/50
Important information for candidates:
firmus energy use reserve lists for positions where more than one candidate is deemed suitable for a position. Reserve lists are in place for 12 months during which reserve candidates will be offered the same or similar post should one become available during this time.
firmus energy is responsible for the construction and operation of a natural gas network of over 1,500km across more than 30 cities, towns and villages across Northern Ireland. As well as connecting over 45,000 customers across its own licensed area, firmus energy also competes in the competitive natural gas market in Greater Belfast, where it also supplies over 50,000 customers.
The future looks bright at firmus energy, and for those who are part of our team. We offer excellent remuneration and benefits packages, together with comprehensive training and development programmes and the opportunity to excel in challenging and progressive roles.
The role:
Reporting to the Tariff Sales Manager, the Sales Officer will assist with lead allocation/ follow up and project scheme administration within the Domestic sales team. The post holder will play a key role in providing administrative resource to the Residential Sales team. The post holder will work closely with a number of internal departments to ensure timely completion of tasks whilst delivering 1st class customer service to firmus energy customers.
About the role
What you will need
Required criteria
- Minimum of 5 GCSE’s at Grade C or above to include Maths & English
- Ability to process large volumes of information quickly & accurately
- Strong problem-solving skills
- Excellent communication skills (written and oral) in dealing with internal and external relationships
- Flexibility required with an ability to excel in a pressurised working environment
Desired criteria
- Previous experience working in a regulated utility business
- Previous experience of working in a fast paced sales environment providing administrative support Applications
Professional skills you’ll need for this job opportunity
Managing Budgets
Managing Contracts
Planning & Scheduling
Problem Solving
Project Management
Sales Communications
Time Management
firmus energy
An award-winning, Top 100 energy business based in Antrim with almost 130 employees. We design & build gas networks across NI and supply natural gas to over 110,000 homes and businesses. Established in 2005 we built our network over 35 towns and cities in our original Ten Towns and Belfast. Our network is more than 2,200km, the equivalent of laying mains from Antrim to Frankfurt! We have an important job to do helping deliver reliable and sustainable green gas to heat homes, power factories, universities and critical services. Information for candidates: We use reserve lists for positions where more than one candidate is deemed suitable. Reserve lists are for 12 months during which reserve candidates will be offered the same or similar post should one become available.
Specific Purpose (temporary) Contracts: Should a permanent vacancy arise during the course of a Specific Purpose Contract, the successful candidate will be offered the position on a permanent basis where eligible. What makes firmus energy a great place to work. We are a values-based, award-winning energy business with a family-feel. We are committed to offering rewarding and challenging careers in the energy sector and provide excellent remuneration and benefits packages, not least hybrid working for all staff. We care about our people, the environment and the communities we work in and we have fun too. Why not join us on our journey to a cleaner, brighter future as we transition towards more renewable sources of energy.
Our benefits
At firmus energy we provide an excellent total rewards offering including an annual bonus for everyone, regardless of position with pay reviews being undertaken every year. We understand that a healthy workplace improves employees' overall wellbeing and are committed to providing an extensive array of wellbeing initiatives. We have dedicated Mental Health First Aiders and offer Private Medical Insurance to everyone from day one of employment.
Health insurance
Vacation, Paid time off
Performance bonuses
Paid sick days
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Gym membership or wellness programs
Free parking
Open office
Company retreats
Competitive salary
Life insurance
Event tickets
Family and friends rates
Long service recognition
Employee Assistance Scheme
Wellbeing Scheme
Office Games and Gaming
Work With Charities
Employee Recognition Scheme
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