Hastings Hotels - Europa Hotel
Belfast
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Conference & Events Sales Manager

Become a Conference & Events Sales Manager at the Europa Hotel!

This is a challenging position which provides a unique opportunity for a highly motivated and confident individual. This will involve driving and securing sales business into the hotel with conference, meeting and event business from both local and national companies. 

Important Information
Location: Europa Hotel, Great Victoria St, Great Victoria Street, Belfast, Northern Ireland, County Antrim, BT2 7AP
Date Posted: 5th December 2019
Closing Date: 19th December 2019
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

Key Responsibilities will be: •Building and maintaining relationships with new and existing clients. •Proactively developing new business. •To organise and respond to every aspect of the event from enquiry to departure. •To negotiate rates and confirm meeting and event business into the hotel. •To ensure the professional execution of quotations, follow up, confirmations, and cancellations. •Encourage repeat business through excellent customer service and enquiry handling. •To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed. •To ensure all staff within the Conference and Events department receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards. •Ensure a good understanding of budgets and targets across the core conference and events business within the hotel. •To determine and agree annual budgets, putting in place appropriate mechanisms relating to the profitable performance of the conference and events function. These plans must be agreed, communicated, implemented and reviewed. •To be fully aware of market developments and other factors that would influence our conference and events business. •Identify key competitors and carry out regular competitor analysis, monitoring their performance rates and sales activity. •Each month review the next 6 months availability to highlight high or low demand dates and undertake sales activity to secure new business for these periods. •To contribute to the development of the hotel business plan, projects and initiatives. •To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement. •To maintain effective communication and relationships with other hotel departments, suppliers and enforcement agencies. •To assist with the recruitment, selection and utilisation of conference and event sales staff. •To ensure the Hotels’ compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation. •Any other duties that may be required by management. The Conference and Events Sales Manager position is full-time with a competitive salary on offer.

What you will need

Required criteria

  • Previous Events/Sales management experience, gained within the hotel or travel and tourism industry.
  • A third level qualification with grades A-C in English and Maths at GCSE level or the equivalent.
  • Excellent IT skills.

Professional skills you’ll need for this job opportunity

Account Management

Account Management

Establishing Rapport With Clients

Establishing Rapport With Clients

Leading Teams

Leading Teams

Sales Communications

Sales Communications

Hastings Hotels

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
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Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

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Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Our benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Vacation, Paid time off

Retirement plan and/or pension

Employee development programs

Employee discounts

Cycle to work

Competitive salary

Event tickets

Preferential room rates

Family and friends rates

Discount on meals purchased

Discount on spa treatments or products

Long service recognition

Free meals during shifts

Free parking or Discounted parking

Employee Assistance Scheme

Wellbeing Scheme

Social Opportunities

Employee of the Month

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Conference & Events Sales Manager

Hastings Hotels
Belfast

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