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Belfast, Northern Ireland

Flexi-Grant® Consultant

at Fluent Technology

Industry: Technology / IT
Salary: From £20,000 to £25,000
Posted: 22nd October 2019
Deadline: 17th December 2019
Job Type: Full Time

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Flexi-Grant® Consultant at undefined

Become a Flexi-Grant® Consultant

What are we looking for?

We are looking for client facing people with the aptitude and interest to be in the front line of delivering Flexi-Grant®.

You will be responsible for a range of client facing activities designed to achieve a high level of service and customer satisfaction.

You will engage with clients through initial enquiry, purchase and then implementation of Flexi-Grant®. This exciting role covers requirements gathering & process discovery, software configuration & implementation, and system user training. All new consultants are offered a full 2-year training programme to assist you in learning all the key functional areas of the client side of the business in depth. You will be part of an experienced team of consultants who will mentor and support you all the way. At the end of the two years you will have built up an exceptional portfolio of client experience and hold a number of recognised qualifications allowing you to graduate to the role of Senior Flexi-Grant® Consultant with increased salary and further career development opportunities.

About the role

We will give you loads of training, but we also expect you to do some personal development in your own time - don’t expect to get spoon fed! We want bright, energetic people who get our culture of hard work but not taking ourselves too seriously. Think Google with a bit of craic! This job will stretch you and will be demanding. However, if you have what it takes it will be rewarding with lots of opportunities for learning and personal development, lots of autonomy and the chance to be part of a fast growth technology company that has really big plans. Our ideal candidate is going to have a relevant 3rd level qualification AND at least two years’ experience in a client facing technology role. If you don’t have a third level qualification but you have 4+ years’ relevant experience, we would still be interested in talking with you. It would also be super awesome if you had at least two years’ experience in a software company. What we would define as the ‘ideal candidate’? The ideal person would have a great blend of client facing communication and problem-solving skills with a flair and natural interest in all things technical but with awareness of commercial pressures. They ideally would have some business analysis and implementation experience in a software company (though we will equip you with these as part of our 2 year training programme). They would need to be: good listeners – we always need to listen to clients' needs before talking about how we can help, detail orientated – you will need to be able to pick up on small, but crucial, pieces of information, and consider how these will affect a project as it proceeds, problem solvers – clients will present issues that will require you to think through options, speak to colleagues and then recommend solutions, well organised – there will lots to do and prioritise, workshops to prepare, software to configure and client milestones to be met, great presenters - be prepared to demonstrate the software to interested clients and finally emotionally intelligent – you will need to build up rapport and trust with clients quickly and easily and work intensively with other colleagues. Basically, you need to be really comfortable with listening to and talking to new people via web conferencing and face to face to help address their grant management needs. We have built up a great reputation for quality work delivered promptly and with excellent customer service. We need staff who can help us maintain and build on our track record. We have a great product in Flexi-Grant® but it is nothing without awesome staff! We feel we have a special culture in Fluent, so we want to make sure we get the right people. Yes, some work experience is required, but if you have the right attributes and attitude we will give you all the training you will need and a defined career path to becoming a Senior Flexi-Grant® Consultant after 2 years. What are the main duties of the role? Presenting Flexi-Grant® to clients in demonstrations. Finding out what the customer wants & understanding their needs. Knowing our Flexi-Grant® software inside out! Configuring and implementing Flexi-Grant® as per our defined approach. Being the key contact for clients via email, & face to face or online. Creating and maintaining projects plans to meet client budgets & timescales. Assessing training needs and developing and delivering end-user training. How long is the standard work week? The standard work week is 35 hours. We also offer Flexi-Working so as long as you’re here during our core hours of 10-12 and 2-4, you can work at times that suit you. That means if you want to start early, finish early, take a long lunch, or a combination of all 3, then you can. There will opportunities to travel to the UK as part of the role and with the growth of the business in future years we anticipate the role may have some international travel too.

What you will need

Required criteria Excellent verbal and written communication and presentation skills Strong problem-solving skills Very comfortable with technology and able to adapt quickly to ever improving technology Good planning and time management skillsExperienced in delivering consistently to deadlines
Desired criteria Software configuration – if your previous experience was implementing a SaaS product then we definitely want to hear from you. Project Management qualifications – if you had PRINCE2 that would be very cool (though we will make sure you have this after your first 2 years with us)!Train the trainer skills - if you had experience training people to train others we would be delighted (but if not, we will ensure you are an ILM certified trainer). Business Analysis – If you knew how to complete a business process review and could create kick-ass process maps that would be a massive plus!Pre-sales client demonstrations - if you had the skills to walk clients through software then all the better.Working in a technology sector – if you would be at ease working with our Engineering team to collaboratively solve client problems then this will really help.

Skills You'll Need

Customer Relationship Management

Customer Relationship Management

Establishing Rapport With Clients

Establishing Rapport With Clients

Planning & Scheduling

Planning & Scheduling

Project Management

Project Management

Setting Objectives

Setting Objectives

Ability to Identify and Anticipate needs

Ability to Identify and Anticipate needs

We are Fluent Technology

Fluent’s platform Flexi-Grant® is a grant management system that allows some of the largest funders in the UK tackle the world’s most challenging issues.

Our Culture

We are dedicated to making the world a better place through technology. Work isn’t everything – saving the world from climate change, making scientific discoveries to eradicate some of the world’s deadliest diseases and playing a part in making sure as few people are living on the streets as possible is what it’s all about. Our software enables funders around the world to manage complex grant programmes, organise reviewers and make sense of big, and sometimes complicated, budgets. Our success has been down to our team and our focus – we have always dreamt bigger than Belfast. When we shut up shop for 6 months back in 2013 and decided to build Flexi-Grant®, the goal was to have the best grant management system in the world.
We have talented designers dedicated to making the system as modern and easy to use as possible, engineers that build a secure and innovative platform, implementors that make the onboarding process painless and a customer success team where the goal is to ‘delight our customers’. We are a team of 30 split across Belfast and London, which enables us to be big enough to implement our software for some of the largest funders, but nimble enough to be agile and execute projects efficiently. It’s not all work at our offices – we believe in having fun while we work hard. We offer GENEROUS holidays, 'take it or leave it' bank holidays, Flexi-Time so you can leave at 4pm, a 35-hour week and the opportunity to work a little longer each week to take up to an extra day off each month.

Our Team

Flexi-Grant® Consultant
At Fluent Technology

Salary: From £20,000 to £25,000