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Bangor, Northern Ireland

Technical Support Engineer

at Indigo Distribution

Industry: Wholesale
Salary: From £20,000 to £30,000
Posted: 11th October 2019
Deadline: 31st October 2019
Job Type: Full Time

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Become a Technical Support Engineer

As a Technical Support Engineer, you will primarily be responsible for providing our customers with technical support, maintenance, planning and implementation packages, end- user training and providing the technical expertise for the setting up and running of events.

 

We pride ourselves on the customer relationships. The role as Technical Support will be central to the customer experience and the person will be expected to build relationships successfully internally and externally, working alongside the rest of the team at Indigo.

 

Experience

 

We are looking for individuals who have proven experience in a customer service environment providing technical support and have knowledge of AV systems, maintenance and repairs. A key requirement will be to provide advice and support on systems, programming, installations including having the ability to trouble shoot and problem solve. 

You must also be able to demonstrate that you have the confidence to communicate clearly and effectively to key stakeholders internally and externally.

About the role

Primary Duties Provide first line technical support covering a range of products including home automation controllers, AV equipment, lighting systems, CCTV and networking equipment. Engage in technical presales and demos. Assist in design and configuration of home automation installations. Work closely with the sales team ensuring all information is accurately presented to clients. Log all support calls in line with internal policies. Responsible for RMA process both into the company and onward to the manufacturer. Assist in product launches, dealer days and trade shows. Support product development by testing new product releases and acting as a senior user, ensure prompt reporting on beta program testing. Maintaining professional internal and external relationships that meet company core values. Developing and maintaining product and technical knowledge. Assist in day to day running of the office

What you will need

Required criteria Minimum of two years relevant technical support skills.Knowledge of networking fundamentals such as: TCP/IP, addressing, firewalls, routers, VLANs and VPN.At least 3 years’ experience working within the tech industryEffective communication skills both oral and written.Proven track record of managing internal and external relationships
Desired criteria Has come from an electrical background.Previously worked with AV systems.

Skills You'll Need

Answering Customer Questions

Answering Customer Questions

Applying Data to Decisions

Applying Data to Decisions

Problem Solving

Problem Solving

Situation Evaluation and Analysis

Situation Evaluation and Analysis

We are Indigo Distribution

We are a leading distributor of Home Automation and Audio Video Solutions for the residential and commercial markets in the UK and Ireland. Helping customers create the ultimate exeriences for sound, video and home automation.

Our Culture

It is our main objective to grow our business through helping our customers grow theirs, as such we continually look for ways to develop and improve our business. We have succeeded in developing an innovative customer focused business that puts the needs of our customers first. We offer a raft of exclusive customer benefits from our bespoke Installer-friendly mobile app that give customers a live system design and quoting tool and our Easy-install pre-programming and our On-call-for-install services, we pride ourselves on putting our customers first. In addition to this,​ we also offer a trade only loyalty program with cash back rewards and dedicated account managers all backed up by an industry-leading renowned support team.
We operate in a hugely competitive market space but Indigo pride themselves on offering something different to the run-of-the-mill distribution companies we compete with. All of our team from our directors, to our sales consultants, our marketing team, our technical support and training departments, and even our finance team have personal relationships with our clients. We feel this is imperative to our success. More and more business is done remotely these days and it is important not to forget the human beings​ either end of the process this is one of the many differences we actively promote within our organisation. We believe in looking after our team every bit as much as our customers and not only do we strive to make our workplace as much fun as possible, we work closely as a team, looking out for each other and supporting each other wherever possible. We pay above industry average rates and include medical and other perks along the way. We believe to deliver the levels of service demanded by Indigo takes committed, focused and hardworking people and we are only looking for those with a genuine passion for their customer’s needs, a drive to succeed and who are not afraid to get stuck in and give 100%.

Our Team

Technical Support Engineer
At Indigo Distribution

Salary: From £20,000 to £30,000