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Junior IT Support Technician

With continued growth comes new opportunities and we are delighted to be developing our well established IT Department!

This is a fantastic career opportunity to play a key role supporting daily operations of the business, providing IT hardware and software support, resolving IT issues, development and improvement of IT infrastructures. 

Important Information
Location: Headquarters, Tobermore Concrete Products Ltd, 2 Lisnamuck Road, Tobermore, Magherafelt, Northern Ireland, BT45 5QF
Date Posted: 28th June 2022
Closing Date: 18th July 2022
Industry: Manufacturing and Engineering
Job Type: Full time
Salary: Based on Experience

About the role

Job Summary

To play a key role within the IT department in delivering an efficient and effective service.

·         Maintain fleet of Multi-Function Devices and Desktop Printers whilst updating Consumables Inventory.

·         Daily CCTV Maintenance Inspection. 

·         Preparation of yard tour equipment (as necessary) 

·         Maintain and keep an updated inventory of all IT supplies – report back to IT Manager to order as required

·         Preparation, Installation and Deployment of all new IT equipment

 ·      Setup and Installation of all users across all corporate software platforms

·         Implement Scheduled Maintenance with all employees locally and remotely

·         Provide effective IT Support to all users across the business. 

·         Supporting Windows 10

·         Complete GDPR IT related duties

·         Replace any IT devices as required by Senior IT

·         Maintain a tidy and organised IT Office & Server Room  

·         Act in a confidential and trustworthy manner at all times.

·         Communicate any problems, uncertainties, or training issues to your manager immediately.

·         Deal with users in a courteous, professional, and efficient manner at all times.

·         Any other duties as required by your Manager and as deemed within your competence.

This job description is not exhaustive and serves only to highlight the main requirement of the post holder. The job description will be reviewed regularly and may be subject to change.

What you will need

Required criteria

  • • 5 GCSE’s including English & Maths A – C.
  • • Third level qualification in IT related subject.
  • • Minimum 1 years’ relevant experience working within a busy IT Support Department (can include work placement)
  • • Knowledge of networked computer systems.
  • • Computer problem solving, maintenance & remote support
  • • Proficient in the use of MS Office.
  • • Trustworthy.
  • • High attention to detail.
  • • Adaptable to changing priorities.
  • • Strong multi-tasking, organisational and time management skills.
  • • Self-motivated.
  • • Ability to work as part of a team and independently.
  • • Great communication, patience and interpersonal skills.

Desired criteria

  • • A Levels / Degree qualified.
  • • A qualification or training in customer service.
  • • 2+ years’ relevant experience working within a busy IT Support Department
  • • Office 365 administration.
  • • Cloud based telephony system.
  • • Management of fleet of Multi-function Devices
  • • Full and clean driving licence

Professional skills you’ll need for this job opportunity

Customer Service

Customer Service

Problem Solving

Problem Solving

IT skills

IT skills

Attention to detail

Attention to detail

Fault Reporting/Troubleshooting

Fault Reporting/Troubleshooting

Communication

Communication

Tobermore

Tobermore is a family run organisation, the family ethos of the firm is mirrored in the dedication of our staff. Tobermore is an award winning company and has been recognised both locally and internationally for both business processes and product quality. Our paving and walling products are manufactured from our plant in Northern Ireland and supplied right across the UK and Ireland. Together we will create beautiful spaces by producing world-class products whilst providing an outstanding customer experience.

Tobermore is an equal opportunities employer.

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Tobermore began life as a humble sand and gravel business started by the Henderson family in 1942. We then diversified into concrete products, which were sold to the local community in the 1950s. In the late 1970s we became one of the forerunners in manufacturing block paving – or ‘Pavia’, as it was originally called. Now, more than 80 years later, we are one of the top paving and walling manufacturers in the UK and Ireland, and pride ourselves on our world-class technology and the unrivalled quality of our products. Achieving £85 million sales in 2021/22 and positioned number 24 in the NI Belfast Telegraph Top 100 Companies 2022, your future is in good hands. Working alongside forward thinking business professionals throughout the business and receiving continuous learning and support, start your Tobermore career today.

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Our people To this day, the business remains family-run. We employ 450+ staff throughout the UK and Ireland. We embrace, encourage and engage in continuous improvement and continuous learning for all employees. Our people are the backbone to our company. They understand the importance of customer relationships. People buy from people. Our success is a testament to how customers appreciate our staff that have been trained and developed to deal professionally with all customer requirements. We only recruit people who share our values.

Our benefits

You Grow... We Grow It’s true. Continuous improvement lies at the heart of Tobermore's ethos. We encourage our staff to reach their potential through training in a supportive and fulfilling environment. At Tobermore, we take great pride in providing everyone with the opportunity to learn, develop and progress to do great things. We want to give our employees the opportunity to build on the already great skills and experience that they bring with them. View our employee perks below, dependent on the role.

Vacation, Paid time off

Performance bonuses

Retirement plan and/or pension

Office perks

Employee development programs

Employee discounts

Opportunity to travel

Remote working

Free parking

Free work laptop

Open office

Company retreats

Competitive salary

Event tickets

Long service recognition

We are a proud diversity ambassador

diversity ambassador

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Junior IT Support Technician

Tobermore
Magherafelt

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