Hotel Receptionist
The Malone has just rebranded and has undergone an extensive refurbishment of the bar, restaurant and wider hotel.
We have an opportunity for a Receptionist to join our growing team
It’s an extremely exciting time to get on board. We are a locally owned, boutique 4* hotel where your personality and originality will have a chance to shine!
As a Receptionist, you’ll ensure the smooth running of the front desk, greeting and dealing with all of our guests with a smile!
About the role
Job Description
Check guests in and out of their rooms
Build a good rapport with them during their stay, pre-empting their needs and actively trying to provide exceptional experiences
Handle cash and complete your daily reception banking
Handle switchboard calls and assist with reservations calls and emails
Deal with guest queries and requests to maximise guest satisfaction
Ensure effective communication with housekeeping for arrival and departure rooms
Be aware of all events taking place in the hotel in order to advise guests
Essentials
A strong level of written and spoken English is essential
Previous experience is preferred
A good multi-tasker
A positive and friendly attitude
Benefits
As an award winning, family owned hotel, we offer our staff the chance to become “part of the family!” Your employee benefits will include:
Internal growth and development opportunities
28 days holiday for full time staff
Departmental incentives
Experience vouchers
Free parking
Discounted friends and family rates
Seasonal staff parties
What you will need
Required criteria
- A good level of spoken English is essential
- Ability to work well under pressure in a fast-paced environment
- A positive and friendly attitude
- A good multi-tasker
Desired criteria
- Previous experience in a similar role is preferred
- Previous experience is preferred
Professional skills you’ll need for this job opportunity
Establishing Rapport With Clients
Ability to Identify and Anticipate needs
Exceptional Customer Service Skills
Reception skills
Reservation skills
The Malone Hotel
The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay. The Guinness is perfectly poured in our Greyhound bar – enjoy with some smoked salmon and wheaten bread or indulge in a meal to remember in the Gallery Restaurant. Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as ‘The Bowness’, for the last 30 years, The Malone has been owned and run by two generations of the Macklin family. Relax and unwind with us. A warm Irish welcome to you!
We are always looking for enthusiastic and talented individuals to join our team. As a family owned hotel, you're not only part of the team, you're part of the family. Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another. The Malone inspires its teams to live by the company's core values; - Treat people really well - Openness, trust and understanding - The highest standards - Perseverance and enjoyment - One step ahead - Flexibility Internal development and progression is key to our success, having been in business for 30 years.
Our benefits
We believe everyone has the right to grow and develop and we actively encourage those who want to make a career in hospitality, with internal and external training. Employees have the opportunity to enjoy a variety of benefits whilst working at The Malone Hotel.
Vacation, Paid time off
Performance bonuses
Paid sick days
Retirement plan and/or pension
Office perks
Employee development programs
Free parking
Open office
Competitive salary
Preferential room rates
Family and friends rates
Long service recognition
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