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Student Placement - 1 year programme

Are you passionate and committed to the delivery of excellent customer service? Are you a motivated and enthusiastic individual looking to invest in your personal and professional development? Are you currently studying a degree which includes a 1 year paid placement?

If so, here at Hastings Hotels, Northern Ireland’s leading hotel group, we have an amazing opportunity for you to apply for a 1 year paid Student Placement commencing in Summer 2025 across a range of our hotels in the following areas:

  • Culinary Arts

  • Housekeeping

  • Food & Beverage

  • Front Office

Hastings Hotels have been working with universities and colleges for a number of years to offer students an enviable opportunity to establish a lasting career with a large independent Hotel Group.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven

Hours and salary vary depending on  the role, but the minimum salary is £21,294 per annum.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

In your covering letter please state what role and hotel you are interested in.

Important Information
Location: Corporate Head Office, 1066 House, 587 Upper Newtownards Road, 587 Upper Newtownards Road, Belfast, Northern Ireland, County Antrim, BT4 3LP
Date Posted: 17th September 2024
Closing Date: 31st October 2024
Industry: Hospitality
Job Type: Full time
Salary: Starting from £21,294.00 Yearly

About the role

  • Continuous guidance under the leadership, coaching and mentoring of the experienced Head of department at each property.  

  • To offer a professional hands-on approach, with particular emphasis on customer service in each of your training placements.

  • Take responsibility for developing your knowledge and skills in each student placement.

  • Ensure the Hastings standards of service are understood and always delivered.

  • Support and motivate team members to enable them to provide exceptional customer service.

  • To comply with all health, safety, hygiene and licensing policies and procedures.

  • Support operational managers achieve departmental objectives.

  • To work effectively with colleagues to a ensure harmonious working environment where all employees are treated with respect and dignity.

  • To be fully conversant with our culture, working practices and product knowledge.

  • To provide the highest standards of service to guests, ensuring all guest needs and expectations are met.

  • To be knowledgeable about the facilities and services within the hotel and be proactive in the sale of these to guests

  • Any other duties as required by management.

About You

We would love you to have similar previous experience but this is not essential as we will provide you with full training.

 

What you will need

Required criteria

  • Smart well groomed professional appearance
  • Must have excellent attention to detail
  • Work well under pressure and be a team player
  • Right to Work in the United Kingdom
  • Must currently be studying for a 3rd level qualification

Desired criteria

  • Previous experience in a customer facing role
  • Previous experience in the hospitality / travel and tourism industry

Professional skills you’ll need for this job opportunity

Task Planning

Task Planning

Ability to Identify and Anticipate needs

Ability to Identify and Anticipate needs

Exceptional Customer Service Skills

Exceptional Customer Service Skills

Hastings Hotels

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
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Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

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Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Our benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Vacation, Paid time off

Retirement plan and/or pension

Employee development programs

Employee discounts

Cycle to work

Competitive salary

Event tickets

Preferential room rates

Family and friends rates

Discount on meals purchased

Discount on spa treatments or products

Long service recognition

Free meals during shifts

Free parking or Discounted parking

Employee Assistance Scheme

Wellbeing Scheme

Social Opportunities

Employee of the Month

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Student Placement - 1 year programme

Hastings Hotels
Belfast

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