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Conference & Banqueting Supervisor

To be responsible for the supervision of the banqueting department to ensure the greatest enjoyment of the guests and maximum profit contribution to the hotel.

Important Information
Location: Culloden Estate and Spa, Bangor Road, Holywood, Holywood, Northern Ireland, County Down, BT18 0EX
Date Posted: 11th January 2022
Closing Date: 29th January 2022
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

  • To be responsible for the  effective supervision of the banqueting staff , to ensure the efficient operation of the department and the delivery of excellent service. 
  • To serve and assist guests  attending functions.
  • To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
  • To ensure you and the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
  • To ensure any complaints or difficulties are dealt with courteously and in an efficient manner
  • To set up function and meeting rooms in accordance with guest requirements.
  • To ensure that function rooms and customer areas are maintained in a clean and tidy manner in accordance with departmental standards
  • To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
  • To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
  • To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
  • To ensure all restaurant staff receive the appropriate training to provide effective and efficient service in line with company standards.
  • To maintain effective communication and relationships with other hotel departments to maintain an effective operation and ensure guest satisfaction. 
  • To ensure the conference and banqueting areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
  • To ensure a safe environment is maintained in compliance  with health, safety, fire, hygiene and security legislation and Company policy and procedures.
  • To ensure the Hotel’s compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.
  • Any other duties as required by management. 

What you will need

Required criteria

  • Right to Work in the United Kingdom
  • Good Command of English Language

Professional skills you’ll need for this job opportunity

Hospitality

Hospitality

Bar Skills

Bar Skills

Banqueting Skills

Banqueting Skills

Hastings Hotels

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
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Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

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Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Our benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Vacation, Paid time off

Retirement plan and/or pension

Employee development programs

Employee discounts

Cycle to work

Competitive salary

Event tickets

Preferential room rates

Family and friends rates

Discount on meals purchased

Discount on spa treatments or products

Long service recognition

Free meals during shifts

Free parking or Discounted parking

Employee Assistance Scheme

Wellbeing Scheme

Social Opportunities

Employee of the Month

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Conference & Banqueting Supervisor

Hastings Hotels
Holywood

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