Duty Manager
Reports to:
General Manager / Operations Manager
Main function:
The Duty Manager will be responsible for monitoring and supervising the operational day-to-day activity of front line customer services. The Duty Manager will assist the Heads of Departments and the General Manager in the day-to-day running of all food and beverage, housekeeping, leisure, front of house and banqueting activity and will coordinate with all other department managers to ensure the highest level of customer service. They will promote a cost conscious culture throughout the organisation while continuously enhancing all services offered through innovative customer services.
This role will require close collaboration with the General Manager and all Heads of Departments to ensure the best possible standards of customer services and highest revenue at all times.
About the role
- Responsible for coordinating and supervising operational plans to meet the needs of strategic objectives and income targets.
- Monitor service standards across all areas of operations.
- Ensure that standard operating procedures are adhered to and up-to-date in each department.
- Contribute to the development of new customer service lines.
- Support all departments in delivering a high standard of customer services at all times.
- Retain responsibility and accountability for the hotel’s day to day operations.
- Ensure that all public areas (reception/bars/function rooms/hallways/toilets etc.) are clean, tidy and up to the agreed standards.
- Engage with hotel guests and customers to ensure that the highest standard of customer service is achieved at all times.
- Monitor function sheets in a timely manner to ensure that all departments have the required staffing to meet critical business needs.
- Ensure that all corporate events, meeting rooms and banqueting suites are prepared for viewings and relevant bookings.
- Prepare end of shift and accident and incident reports and forward them to the General Manager and duty managers to ensure continuity of service.
- Manage all guest queries and complaints in a timely manner ensuring that guest satisfaction is met and that any issues are escalated to Senior Managers when necessary.
- Prepare for all tour and group arrivals with the relevant stakeholders (reception/restaurant/HODs/Housekeeping etc.) to ensure that all arrangements are as required.
- Meet all tour and group arrivals when they arrive at the hotel in a professional and timely manner, ensuring that relevant stakeholders are made aware of any arrangements/changes/contacts, if needed.
- Monitor the needs of each department and assist service when needed.
- Monitor all incoming deliveries ensuring that stock is checked against the invoice and that the delivery is safely stored away in the appropriate place and in a timely manner.
- Ensure that all staff are working to the required standards at all times and addressing any underperformance in a timely manner and informing the relevant Head of Department when necessary.
- Responsible for the safe management of all cash and credit card transactions ensuring that tills, floats and revenue are stored safely away in accordance with standard operating procedures.
What you will need
Required criteria
- 2 Year's Managerial Experience in the Hotel / Tourism Sector
- Demonstrable Strong Leadership Acumen
- Demonstrable Excellent Customer Skills
- Demonstrable Strong Organizational Skills
Professional skills you’ll need for this job opportunity
Hospitality
Exceptional Customer Service Skills
Supervisory Skills
Gallen Hotel Group
A family-run hotel group owned and managed by the Gallen Family.
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal. Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards. In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region. In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group. SAFETY We have implemented the Failte Ireland Covid 19 Safety charter, operated at the highest level to ensure the safety of our employees.
Our benefits
We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.
Vacation, Paid time off
Flexible schedule
Office perks
Employee development programs
Tuition reimbursement
Employee discounts
Gym membership or wellness programs
Free parking
Referral bonus
Open office
Competitive salary
Preferential room rates
Discount on meals purchased
Discount on spa treatments or products
Free meals during shifts
Free parking or Discounted parking
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