The Housekeeping Assistant will be responsible for ensuring exceptional customer service and quality standards in relation to all housekeeping activity in Gallen Hospitality. The post holder will work with the housekeeping team to provide a safe and hygienic service, with a focus on quality and customer service at all times.
This role will require close collaboration with the Housekeeping Manager to ensure that the highest standard of cleanliness and customer service is achieved at all times.
About the role
Main duties and responsibilities
Responsible for carrying out all housekeeping activities in an effective and efficient manner – these being:
clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
replace dirty linens with clean items
inspect mattresses regularly
store all dirty laundry in line with company policy
check all appliances in rooms are in working order
respond to calls for housekeeping problems such as spills, broken glasses
deliver any requested housekeeping items to guest rooms
remove room service items
organize and restock cart at the end of the shift
ensure confidentiality and security of guest rooms
follow all company safety and security procedures
report any maintenance issues or safety hazards
observe and report damage of hotel property
What you will need
- Right to work in Ireland
- Good Command of English Language
- Proven housekeeping or hospitality experience.
- Working knowledge of housekeeping.
Professional skills you’ll need for this job opportunity
Exceptional Customer Service Skills
Gallen Hotel Group
A family-run hotel group owned and managed by the Gallen Family.
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal. Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards. In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region. In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group. SAFETY We have implemented the Failte Ireland Covid 19 Safety charter, operated at the highest level to ensure the safety of our employees.
We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.