Front Office Supervisor
Responsible For: Front Office
Responsible To: Operations Manager
Main Function of Position
To supervise the Front Office service within the Hotel and ensure that customers are served promptly & courteously, in accordance with Standard Operating Procedures and at all times in line with safety and hygiene regulations. Responsible to ensure that all customers who visit or contact the hotel or use the facilities have their expectations met & exceeded, that the four-star standard of the hotel is consistently achieved and maintained. To motivate & lead the Front Office & Reservation Teams to achieve this, to work as part of the wider hotel team to promote a positive image of the hotel at all times
About the role
Operational
Supervise the Front Office service within the Hotel
Report and liaise regularly with Front Office Manager regarding departmental performance and ensure they are informed of any relevant information or issues
Develop and maintain professional relationships with internal & external customers
Liaise with relevant departments regarding upcoming events and promotions
Liaise with accounts department to ensure that invoices are correct and that cash procedures are adhered to
Working shift work & weekends, bank holidays/public holidays, ensuring prompt timekeeping and attendance
Ensure breaks are organised in accordance with fluctuations in the volume of business
Carryout any reasonable request by Front Office Manager & Departmental Managers
A thorough knowledge of the Hotels Management System is required to ensure correct procedures are always followed
To ensure staff provide a professional and warm welcome to all guests
To collate and deliver accurate reports on all aspects of reception on request from manager
To actively train and develop the Reception/Reservation’s Teams
To have a thorough understanding of all requirements of the check in/out process (confirm booking, length of stay, package, etc.)
Handle all guest enquiries and complaints in a professional manner
Ensure all cash, guest charges, floats and till procedures are carried out in accordance with Company policy
Carryout any reasonable request by Front Office & Departmental Managers
What you will need
Required criteria
- Candidate must have at least 1 year Reception experience
- Candidate must have at least 2 years customer service experience
Desired criteria
- Previous experience of managing staff is preferable
- Experience in a similar role
Professional skills you’ll need for this job opportunity
Hospitality
Reception skills
Supervisory Skills
Gallen Group
A family-run hotel & bar group owned and managed by the Gallen Family.
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards.In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.
Our benefits
We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.
Vacation, Paid time off
Flexible schedule
Office perks
Employee development programs
Tuition reimbursement
Employee discounts
Gym membership or wellness programs
4 day work week
Free parking
Cycle to work
Referral bonus
Open office
Competitive salary
Preferential room rates
Discount on meals purchased
Discount on spa treatments or products
Free meals during shifts
Free parking or Discounted parking
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