This job expired on 5th July 2024
Member Services Officer/Teller PT
Ballymena Credit Union Ltd (BCCU) require Two Part time 22.5 Hours Per Week, Member Services Officer / Teller.
The roles will require travel to any of the Ballymena, Antrim or Randalstown offices as per the needs of the business and according to the weekly rota.
Working Pattern:
Hours are planned to be spread across Monday to Saturday, as per the rota in advance agreement with the Line Manager However, the successful individual must be able demonstrate flexibility and availability to adapt hours where requested in advance by the Line Manager
Salary: £11.44 Per Hour
About the role
The Role: As a Member Services Officer / Teller, you will work regularly in both the face-to-face and telephone environment with members, providing the highest quality service and advice. Some of your responsibilities and duties will include:
Acting as a first point of contact for members, assisting with their queries and requests.
Providing advice and information to members on savings and loans, dependent on their individual needs.
Utilising internal IT systems accurately and efficiently.
Handling and counting large volumes of cash and dealing with lodgements and withdrawals.
General administration including dealing with email enquiries, scanning and filing, maintaining and updating member accounts.
Complying with all current regulatory procedures and requirements.
Company Benefits:
32 days’ annual leave, inclusive of 11 Bank Holidays (pro-rata for p/t employees).
Day off for birthday
Company Sick Pay scheme applicable after 1 years’ service.
Staff Perks Discount Card.
Employee Assistance Program.
Regular complimentary team breakfasts & lunches.
Paid training & development opportunities.
Free unlimited tea, coffee and filtered water
The successful candidate will be required to complete a Basic Access NI security check.
Ballymena Causeway Credit Union is a trading name of Ballymena Credit Union Limited. Ballymena Credit Union Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 574110). Companies Registration No. CU00001
Ballymena Causeway Credit Union Reserve the right to enhance the above criteria in the event of an unprecedented response.
Ballymena Causeway Credit Union is an equal opportunities employer.
What you will need
Required criteria
- 5 GCES’s to include at least a ‘C’ grade or above, including English and Mathematics (or equivalent);
- Excellent communication and team working skills
- Excellent numerical skills
- Confidence in using IT packages such as Microsoft Word, Excel, Office etc.
- Ability to converse with customers effectively and in a professional manner
Desired criteria
- 1 years experience within the last 5 years as a cashier within a bank, credit union, post office, building society, bookmakers or have strong retail experience
- Excellent customer service skills
- 2 A-levels (or equivalent) at Grade C or above
- Knowledge of Credit Union principles and ethics
Professional skills you’ll need for this job opportunity
Customer Service
Ability to Identify and Anticipate needs
Communication
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