Duty Manager
Reporting to the Operations Manager, the Duty Manager will primarily be responsible for all aspects of the day to day operation of the estate.
About the role
Strong knowledge of the F&B products and facilities and be able to give full-guided tours of the facilities.
Demonstrate a professional image to our clients.
Know the bedroom products and be able to make decisions on overbooking and deal with individual clients or groups for alternative accommodation following the hotel policy and procedure.
Manager on Duty must be constant and focused, must ensure a clean, uncluttered environment with clean and presentable employees. A strong emphasis on security and safety of guests and employees.
A good knowledge of the local area, what is available to guests and a general knowledge of places of interest.
To be visible to guests and employees, and check for satisfaction by engaging the guest when occasions arise. Feedback is to be passed on to the Operations Manager through the Duty Manager checklist.
Achieve the appropriate guest satisfaction.
Your personal grooming and presentation must be meticulous and appropriate to our level of service and product.
Your human attitudes must show empathy towards our guests and employees while keeping a firm and fair approach.
Your management style must be situational to enable you to deal with different situations using different approaches
What you will need
Required criteria
- 2 Year's Managerial Experience in the Hotel / Tourism Sector
- Demonstrable Strong Leadership Acumen
- Demonstrable Excellent Customer Skills
- Demonstrable Strong Organizational Skills
Professional skills you’ll need for this job opportunity
Hospitality
Exceptional Customer Service Skills
Supervisory Skills
Gallen Group
A family-run hotel & bar group owned and managed by the Gallen Family.
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards.In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.
Our benefits
We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.
Vacation, Paid time off
Flexible schedule
Office perks
Employee development programs
Tuition reimbursement
Employee discounts
Gym membership or wellness programs
4 day work week
Free parking
Cycle to work
Referral bonus
Open office
Competitive salary
Preferential room rates
Discount on meals purchased
Discount on spa treatments or products
Free meals during shifts
Free parking or Discounted parking
Employee of the Month
Duty Manager
A family-run hotel & bar group owned and managed by the Gallen Family.