Assistant Front Office Night Manager / Auditor
Are you an Experienced Hotel Front Office Receptionist or Front Office Supervisor who wishes to make the next step in their career?
We believe it is the people we employ that make the difference to the experience of our guests, and that is why we are looking for someone who is ready to go above and beyond in everything they do.
About the role
Main Duties:
Ensure the day-to-day operations are carried out in line with the department and Hotel standards.
Assist the Front Office Manager to Manage the front office team’s training and development.
Ensure Hr. Policies are followed.
Assist with the management of check in/out, cash, reservations and guest queries.
To ensure the correct handling and charging of all daily business accounts and to ensure that all reception staff are aware of correct procedures.
Provide exceptional friendly service to our guests at all times, ensuring an exceptional guest experience, every time.
To work closely with all departmental managers to ensure a pleasant experience for our guests.
To ensure that any complaints are dealt with promptly and effectively.
Ensure payments are balanced and accurate.
The candidate must have:
2 years previous reception experience, ideally in a 4/5 star hotel.
Be a friendly, welcoming and passionate about customer service.
Have previous work knowledge & experience with Opera.
Have excellent attention to detail.
Have a proactive approach to selling.
Professional skills you’ll need for this job opportunity
Exceptional Customer Service Skills
Reception skills
Nt Auditing Skills
Louis Fitzgerald Group
The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation. The Louis Fitzgerald Group is one of Ireland’s largest privately-owned hospitality groups. Oozing with Irish culture the group has over 19 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds. This includes some of Ireland’s most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Ireland’s most prized artifacts. The multi-award-winning Stag’s Head, and Kehoes Pub, are a haven for locals and tourists. In short, we pride ourselves on our reputable name within the hospitality industry.
With over 19 pubs, restaurants and 2 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation. Our current vacancies can open a window of many opportunities within the group to the right candidate. All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to.