Spa Therapist

Key Duties include;

• To carry out designated treatments thoroughly, professionally and efficiently and in a timely manner according to SOP’s.
• It is imperative that all candidates have the ability to deliver the highest level of service to each guest and are fully qualified with a recognised award body. 
• To ensure guests receive a warm welcome to the premises and providing a high level of hospitality, showing guests through to the relaxation areas.
• Check-in guests and complete consultation forms prior to commencing treatments.
• Being aware of all sales outlets within the establishment and trying at all times to promote these to guests and promote other treatments available at the Spa.
• Provide professional advice to guests on the use of products and sales.
• Maintain a high level of product knowledge, through continuous product training and revision.
• Assist with reception duties in Spa as and when required.
• Assist in other departments/ duty manager with any reasonable requests.
• Ensure the reception area is clean and tidy at all times and well stocked.
• Ensure relaxation room, pre-treatment room, changing and thermal facilities are kept clean, tidy and fully stocked.
• Assist in regular stock-takings as required.
• Use correct dosage of professional product and to keep store cupboards in good order whilst maintaining stock control procedures.
• Be aware of the company promotions.
• Maintain the highest standard of hygiene an all treatment rooms and areas.
• Assist in all Spa duties such as laundry, food replenishment, cleaning.
• Be conversant in the use of the companies’ telephone system.
• Report any complaints or faults to the manager on duty.
• Accept and understand a flexible work schedule is necessary for uninterrupted service to hotel guests.
• Comply with the company standards and operation procedures manual.
• Ensure there is an accurate hand-over at the beginning and end of each shift.
• Report any complaints or faults to the manager and ensure that they are logged.
• Attend all meetings as and when required.
• Ensure good communication with treatment staff.
• Remain constantly aware of security and report or act any suspicious event or person.
• Ensure treatment area is secure upon completion of treatments with the assistance of appointed personal.
• Maintain the highest standard of personal hygiene, appearance, and dress at all times.
• Ensure the correct uniform is worn, having been cleaned and ironed regularly. 
• Be polite and approachable to all guests and other staff members.
• To be punctual at all times especially for treatments and arrival to work times. 
• Maintain good working relationships with all colleagues.
• Maintain an awareness of all Health and Safety requirements, as outlined in the Staff Handbook and internal policies.
• Ensure awareness of the Estates fire procedures and the use of firefighting equipment.
• Understand and follow the Estates emergency evacuation procedures.
• Remain constantly vigilant and aware of security, reporting any suspicious event or person. 
• Other duties as required and requested by management.