IT Business Support
Since our establishment more than 60 years ago as Acheson & Glover Limited, we have sought to provide opportunities for our team to build careers – rather than just hold down a job.
Our people matter to us. We care about their well-being (their Health and Safety) and we want to see them become the very best they can be.
We are now recruiting for an IT Business Support person to join our growing team.
Facilitate first and second line escalation for all IT related resources within the business. Assist in the management and operation of the IT infrastructure, security systems and business ERP.
Supervise the IT Service Desk ensuring correct Service Desk procedures are adhered to. Manage and facilitate assigned IT projects, ensuring up to date solutions are in place
About the role
Key Tasks and Responsibilities:
Provide first and second line escalation support for all IT related resources within the business, resolving issues and requests when possible before third line escalation.
Facilitate day to day IT requests and issues specifically related, but not limited to:
Installing and configuring computer systems and IT related equipment (Hardware and Software)
Diagnosing and solving hardware/software faults
Active Directory/Mailbox administration
Mobile security administration
ERP Issue resolution and triage
Deployment and maintenance of our Anti-Virus Solution.
Pro-actively monitor IT infrastructure on performance and security, ensuring IT resources are appropriately running for end user performance.
Continually identify areas of improvement within the infrastructure and suggest appropriate solutions.
Day to day support and software development for the ERP system.
Assist with overall administration and delivery for group software systems.
Undertake tasks/projects where assigned including creating proposals, third party vendor management and successful project closures.
Third party vendor support liaison as and when needed.
Creation and maintenance of system and procedural documentation.
Supervision of the IT Service Desk.
Ensure that the IT Service Desk procedures are followed to facilitate appropriate KPIs.
Ensure appropriate KPIs are achieved and that SLAs are met.
Creation and input of IT related Company policies.
Flexible approach to IT related tasks and issues.
Any other duties as required by Management commensurate with the role and within the post holder’s skills and capabilities
The above list aims to provide an overview of main duties and responsibilities but is not an exhaustive list.
What you will need
Required criteria
- Third level qualification in an IT discipline
- Minimum of 2 years’ experience in an IT Support Role.
- Windows server 03-2012, Active Directory, Exchange,
- Networking in an IP LAN & WAN environment.
- Pro-active, positive, innovative and focused individual, willing to learn and progress within the company
- Display initiative and logical approach to problem solving.
- Strong prioritisation skills with ability to meet deadlines
- Excellent communicator with a “can do” attitude.
- Flexible team player who can adopt to changing business needs of the department.
- Can travel to and from work areas as and when required
- Good Time Keeper. Flexible approach to work as required
Desired criteria
- MSCE/MSCA level ITIL Certified
- Experience of Citrix XenApp, VMware, SAN, SQL, Microsoft Dynamics AX, SharePoint, VoIP, Backup Solutions, DR and Replication, McAfee Antivirus, Firewall administration. Development experience in .NET or JAVA
Professional skills you’ll need for this job opportunity
Applying Data to Decisions
Developing Requirements
Ability to Identify and Anticipate needs
Microsoft Office Suite
AG Paving and Building Products
Established 60 years ago as Acheson & Glover Limited, and now known as AG, the company is a renowned and respected designer, developer, manufacturer and distributor of best in class walling, paving and facing brick for the commercial and domestic markets across the UK and Ireland. In Britain our products are sold through Builders Merchants, whilst in Northern Ireland and the Republic of Ireland we sell through our own wholly-owned outlets as well as a number of other carefully chosen retail partners and Builders Merchants.
Since our establishment more than 60 years ago as Acheson & Glover Limited, we have sought to provide opportunities for our team to build careers – rather than just hold down a job. Our people matter to us. We care about their wellbeing (their Health and Safety) and we want to see them become the very best they can be. We are delighted that many of our employees have been with us for considerable periods and, as a result of their commitment and our support, many have moved through the ranks to management level and beyond.
Our benefits
We provide tailored personal development plans and hands-on support from experienced mentors to ensure our team members can flourish in whatever part of the business they are employed. Within modern day construction there are fantastic opportunities for those with backgrounds in technology, engineering, marketing and sales as well as traditional manufacturing skills.