Service Advisor
We are currently recruiting for a Service Advisor to join our Mallusk team. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion.
About the role
Working with our established Service team you will act as a reliable and efficient point of contact for customers, ensuring exceptional customer service through excellent communication and relationship building. You will welcome customers to the department, organise department bookings for service and schedule work for our Service Technicians.
The role also involves prospecting for service work to encourage customers to avail of special offers available and carrying out customer follow up calls to build customer loyalty. This role requires you to promote the service facilities and encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.
This role involves co-ordinating with the Sales teams, Workshop, Parts and Service.
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Donnelly Group is an equal opportunities employer
The company reserves the right to expand the short listing criteria to facilitate the short listing process
What you will need
Required criteria
- A full driver’s licence as driving duties is involved.
- Excellent organisational and time management skills
- Ability to build rapport with customers
- Strong communication skills
- Computer Literate
- Possess a strong work ethic
Desired criteria
- Previous Customer Service or Service desk experience
- Previous experience within the automotive industry
- Previous working experience with targets and selling
Professional skills you’ll need for this job opportunity
Customer Service
Effective Listening
Responding to Customer Needs
Exceeding Customer Expectations
Working Under Pressure
Donnelly Group
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.