IT Support Engineer
The successful candidate will support the IT team with the implementation and delivery of IT projects, while also supporting the day to day operations of the IT team.
About the role
- Provide Technical Support for Windows, Microsoft Office, SQL Server, Exchange Server and other computer software installations including customers' software products.
- System administrator, responsible for security infrastructure (firewall, VPN, appliances, anti-virus, web usage etc).
- Monitor and administer Backup and Disaster Recovery provision.
- Maintain network infrastructure, e.g., switches, servers, routers.
- Maintain accurate inventory of equipment and software.
- To be the first point of contact for our customers requiring technical support and implementation assistance.
- Resolve customer support tickets raised through our helpdesk and escalate when required.
- Support internal ERP and WMS solutions
- Document processes in line with ITIL and best practice
- Partake in other related projects as deemed necessary by management.
What you will need
Required criteria
- Full driving licence
- Experience in the following technologies: Windows Server, Linux, VMware, ESX/EMC, Avaya, IP500, SQL Server, MS Exchange Server, MS Windows and Office desktop applications
- Able to operate outside core hours when required and travel to other sites on occasions.
- Capable to develop clear and up to date procedural documentation.
- Ability to plan and organize workload
- 4 years' experience in an IT Support role
- Educated to A- Level or equivalent
Desired criteria
- Educated to HND or Degree level or equivalent
- Experience in EPOS an advantage but not essential
- Business central experience
Professional skills you’ll need for this job opportunity
JavaScript
Microsoft Office Suite
SQL Server
Building Relationships
Devising and Delivering Training
S&W Wholesale
Based conveniently in Newry, S&W has a unique access point to key markets in NI and ROI. Their history dates back to 1916 with Newry Cash & Carry, before merging with J&E Whitten in 2000 to become Savage and Whitten (S&W) as they are known today. Today, S&W is a top 100 NI business and one of the largest independent wholesalers on the island of Ireland, servicing over 2,000 customers. The growth of their business is down to the ability to service both independent and symbol retailers, as well as the growth of the symbol brands it owns and operates.
Going above and beyond for customers is the key factor in what has made S&W successful and a key part of how the business plans to offer 'A Whole Lot More' going forward as it introduces a new look and feel for the business. Summing up the refreshed brand direction. Managing Director, Michael Skelton: "For us, A Whole Lot More is what we promise our customers. It's what we offer and the service that underpins that - we believe it's important to offer the product but just as important is the service, so our customers can easily order what they need and know they'll get it from us when they need it."
Our benefits
Everyone at S&W is encouraged to bring their best selves to work, and given the resources and opportunity to realise their own personal success. We offer our employees #awholelotmoresupport, to ensure you develop and grow with us.
Health insurance
Vacation, Paid time off
Paid sick days
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Gym membership or wellness programs
Casual dress
Free parking
Competitive salary
Life insurance
Free parking or Discounted parking
Employee Assistance Scheme
Perks Card
We are a proud diversity ambassador
