Night Porter

 Job Title:                                    Night Porter 

Responsible to:                         Management / Directors 

Main Purpose:                          To ensure the security of the hotel as a whole. .  To ensure the expected high standards of customer service, health & safety, cleanliness and hygiene is maintained in the hotel as a whole.  To assist guests and attend to their needs, cleaning duties as laid out by management. 

Main tasks and duties 

·       To maintain and operate reception area to hotel standards; 

·       To ensure operation of the switchboard, dealing with all customer and telephone enquiries;

 ·       To make periodic checks in all areas of the building throughout the night; 

·       To serve residents drinks from the night bar as requested; 

·       To ensure all residents receipts are attached to their bill; 

·       To complete the night audit as directed by management; 

·       To complete the back up of the hotel systems as directed; 

·       To serve residents drinks from the night bar as requested;

 ·       To collect guests newspapers as requested; 

·       To ensure all closing procedures and security are adhered to for the protection of staff and property and customers as a whole; 

·       To promote and sell the hotel and its products with a friendly and helpful manner; 

·       To deal and handle with customer complaints and requests; 

·       To maintain a high standard of personal hygiene and appearance; 

·       To attend training courses as and when necessary; 

·       To ensure effective communication to management and peers; 

·       To ensure correct set-up of the hotel for business next day as directed by management; 

·       To ensure that due care is taken for the health and safety of yourself, other employees, residents, members and any other persons on the premises; 

·       Report and where appropriate take action on any incident, fire, loss or damage; 

·       To report all maintenance issues and take appropriate action; 

·       To maintain and adhere to company’s health and safety policies; 

·       Any other duties and responsibilities as requested by the management.

Full time & Part time positions available