Night Porter - Part Time Position
Reports to:
Operations Manager / General Manager
Main function:
The Night Porter will be responsible for monitoring and supervising the operational nightly activity of front line customer services. They will monitor and manage the safety of the premises and ensure that all public areas and function rooms are closed down and/or set up depending on business requirements.
This role will require close collaboration with the General Manager and all Heads of Departments to ensure the best possible standards of customer services and highest revenue at all times.
About the role
Duties include:
To work closely with Reception and carry out any request that they may have in relation to customer needs.
To ensure all departmental S.O.P’s, Hotel Policies and Procedures are adhered to.
If you are monitoring the main door at night, ensure all Guests show their room card prior to gaining entry into the late bar.
To ensure all corridors are clear from trays and debris, collecting any breakfast cards for room service in the morning.
To ensure the bar closes at the appropriate time and that’s Guests are escorted if need be up to their bedrooms.
To operate floor polisher and have working knowledge of computers
To provide room service to Guests in accordance with Hotel Policies.
To serve the late bar for residents.
To clean and ensure the lobby and surround areas where Guest are, are left clean and tify
To ensure back of house areas, including kitchen area where night porter prepare food is left clean.
To answer the calls on Reception where possible.
Write any Health/safety or maintenance faults in the book at Reception
To be vigilant at all times and report any suspicious security matters or intruders on the premises.
To carry out fire walks during your shift and sign logs. Remove blockages
To set-up rooms as directed by the Duty manager or assist other department with preparation for the following day.
To maintain open communication line with Staff & Guests
To be environmentally friendly and cost aware.
To carry out additional duties as requested by the Night Manager / Duty manager
What you will need
Required criteria
- Right to work in Ireland
- Good Command of English Language
Desired criteria
- Previous experience working on night shifts
Professional skills you’ll need for this job opportunity
Hospitality
Exceptional Customer Service Skills
Public Area Cleaning Skills
Gallen Group
A family-run hotel & bar group owned and managed by the Gallen Family.
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards.In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.
Our benefits
We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.
Vacation, Paid time off
Flexible schedule
Office perks
Employee development programs
Tuition reimbursement
Employee discounts
Gym membership or wellness programs
4 day work week
Free parking
Cycle to work
Referral bonus
Open office
Competitive salary
Preferential room rates
Discount on meals purchased
Discount on spa treatments or products
Free meals during shifts
Free parking or Discounted parking
Employee of the Month
Night Porter - Part Time Position
A family-run hotel & bar group owned and managed by the Gallen Family.