Night Porter - Full Time Position
Reports to:
Operations Manager / General Manager
Main function:
The Night Porter will be responsible for monitoring and supervising the operational nightly activity of front line customer services. The Night Porter will assist the Heads of Departments and the General Manager in the running of all customer service activity and will coordinate with all other department managers to ensure the highest level of customer service. They will monitor and manage the safety of the premises and ensure that all public areas and function rooms are closed down and/or set up depending on business requirements.
This role will require close collaboration with the General Manager and all Heads of Departments to ensure the best possible standards of customer services and highest revenue at all times.
About the role
Main duties and responsibilities
- Responsible for monitoring operational plans to meet the needs of strategic objectives and income targets.
- Ensure that standard operating procedures are adhered to and up-to-date in each department.
- Support all departments in delivering a high standard of customer services at all times.
- Retain responsibility and accountability for the hotel’s nightly operations, including but not limited to, reception duties, breakfast preparation, cleaning of public areas and adherence to the relevant licensing laws.
- Ensure that all public areas (reception/bars/function rooms/hallways/toilets etc.) are clean, tidy and up to the agreed standards.
- Engage with hotel guests and customers to ensure that the highest standard of customer service is achieved at all times.
- Monitor function sheets in a timely manner to ensure that all preparation of function rooms, bars and the restaurant are prepared to meet critical business needs.
- Prepare end of shift and accident and incident reports and forward them to the General Manager and Duty Managers to ensure continuity of service.
- Manage all guest queries and complaints in a timely manner ensuring that guest satisfaction is met and that any issues are escalated to Senior Managers when necessary.
- Responsible for the safe management of all cash and credit card transactions ensuring that tills, floats and revenue are stored safely away in accordance with standard operating procedures.
- Work with the Bar Manager to ensure that all aspects of the bar operations are in accordance with the prevailing statutory regulations, particularly in relation to licensing, employment law and health and safety.
- Ensure that the premises are secure by ensuring that all exits and fire safety doors are monitored and/or locked in accordance with standard operating procedures.
What you will need
Required criteria
- Right to work in Ireland
- Good Command of English Language
Desired criteria
- Previous experience working on night shifts
Professional skills you’ll need for this job opportunity
Hospitality
Exceptional Customer Service Skills
Public Area Cleaning Skills
Gallen Group
A family-run hotel & bar group owned and managed by the Gallen Family.
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards.In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.
Our benefits
We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.
Vacation, Paid time off
Flexible schedule
Office perks
Employee development programs
Tuition reimbursement
Employee discounts
Gym membership or wellness programs
4 day work week
Free parking
Cycle to work
Referral bonus
Open office
Competitive salary
Preferential room rates
Discount on meals purchased
Discount on spa treatments or products
Free meals during shifts
Free parking or Discounted parking
Employee of the Month
Night Porter - Full Time Position
A family-run hotel & bar group owned and managed by the Gallen Family.