Assistant Aftersales Manager
Assistant Aftersales Manager MG Belfast
Excellent remuneration package, bonus earning opportunities and company car
Mervyn Stewart is pleased to announce we are adding MG Belfast to the Mervyn Stewart Select premises on Boucher Crescent from January 2023 . We are recruiting an Assistant Aftersales Manager who has both Service & Parts experience, with first class customer service skills.
In every aspect of our retailing, the aim is always to exceed customer expectations and so customer care is of paramount importance in this role. You will be leading from the front to ensure that our customers receive the best possible experience.
Communication is key within our dealership, not only to ensure a 5-star customer experience but to build solid working relationships with suppliers, customers, and colleagues.
About the role
This is an exciting and exceptional opportunity for a pro-active and enthusiastic Assistant looking for progression into an Aftersales Management role to join the Mervyn Stewart team. A proven track record in all aspects of After Sales will be needed with a minimum 2 years experience in an Aftersales department within a franchised car dealership. Excellent communication, organizational and team building skills and a high level of commercial awareness will be required.
Role and Responsibilities
Ensuring the smooth running and day to day activity of the Service & Parts department.
Effective stock management to provide an efficient service to our workshop as well as our trade/retail customers.
To support the efficient and profitable operation of the Service & Parts department.
Developing relationships and providing great product knowledge and creating an exceptional customer experience.
Supporting the Service department with the booking of customer vehicles in for service, maintenance and repairs liaising with the workshop to manage daily workload.
A full and valid UK driving licence will be required
This is a dual role and the ideal candidate will have previously worked as a Service or Parts Advisor and looking to take their first step into management.
What we offer
An excellent salary
·Bonus earning opportunities
Company car
Company Pension Scheme
30 days holiday inc. stats increasing with long service
Manufacturer training and development programme
Full Time employment Mon-Fri 8am-5.30pm, Saturday rota based at MG Belfast, Boucher Crescent
So what are you waiting for?
Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.
Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications.
What you will need
Required criteria
- A full and valid UK driving Licence
- Excellent customer service record
- Minimum 2 years' experience in an Aftersales department within a franchised car dealership
- Effective operation of Dealer Management Software
- Demonstrate ability to be a great team player
- Great communication skills
Desired criteria
- Knowledge of Warranty Procedures
- IT Skills
Professional skills you’ll need for this job opportunity
Audit Regulation Awareness
Establishing Rapport With Clients
Planning & Scheduling
Prioritisation
Data Entry and Basic Computer Skills
Ability to Identify and Anticipate needs
Keeping People Informed
Building Teams
Mervyn Stewart
Welcome to Mervyn Stewart one of Northern Irelands most established family run car dealerships. At our award-winning dealerships in Belfast and Bangor we represent Skoda, Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include rental, Motability, fleet & servicing and maintenance. Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically, in one of our showrooms, or online.
At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad ranges of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland. Mervyn Stewart works in partnership with 3 manufacturers Skoda, Suzuki and MG across 4 locations with our head office based in Belfast. At Mervyn Stewart we focus on detail, on customer service, on value and respect for the employee not just the customer.