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The Reservations Agent will be responsible for managing individual and group reservations accurately, maximising room revenue and ensuring every guest receives a seamless five-star experience from the initial enquiry through to arrival.\u003C\u002Fp>\u003Cp>\u003Cstrong>Working Hours\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>This is a \u003Cstrong>part-time position\u003C\u002Fstrong>, with shifts scheduled every Wednesday, Friday &amp; Saturday. The role may include \u003Cstrong>bank holidays\u003C\u002Fstrong>, depending on the hotel's occupancy and operational needs.\u003C\u002Fp>\u003Cp>\u003Cstrong>About Aghadoe Heights\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Aghadoe Heights Hotel and Spa is a luxury 5-star hotel with a spectacular location overlooking the spectacular world famous Lakes of Killarney and the magnificent MacGillycuddy's Reeks mountain range.\u003C\u002Fp>\u003Cp>At the forefront of the luxury hotel scene for over 50 years, this luxury resort comprises 74 elegant bedrooms and suites offering breath-taking views, either of the hotel gardens, the rolling Kerry countryside or the magical lakes and mountains.\u003C\u002Fp>\u003Cp>Our world combines the luxury of contemporary comfort with the warmth of Irish hospitality. Our cherished heritage is our love of life, our focus is sharing it.\u003C\u002Fp>\u003Cp>Join our fabulous team at Aghadoe Heights Hotel &amp; Spa as a&nbsp;Reservations Agent\u003C\u002Fp>","\u003Cp>\u003Cstrong>Key Responsibilities\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cstrong>Reservations &amp; Guest Service\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Handle telephone, email and online reservation enquiries in a warm, professional and efficient manner.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Make, amend and cancel reservations accurately in the hotel's PMS Hotsoft.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Provide detailed information on bedrooms, facilities, dining, spa and hotel services.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Identify guest requirements and recommend the most appropriate room type and package.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Personalise reservations by recording special requests, occasions, preferences and relevant guest information.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Liaise with Front Office, Concierge, Spa, Food &amp; Beverage and other departments to ensure guest requirements are communicated and actioned.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>Maximize room revenue through effective upselling of room categories, packages and additional services.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>Process deposits, payments, guarantees and cancellation requirements correctly.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Assist with group reservations, rooming lists and amendments when required.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>\u003Cp>Deliver consistently high standards of service in every guest interaction.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cstrong>Key Skills &amp; Experience\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Previous experience in hotel reservations, reception, front office or a similar customer-service environment is desirable.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Experience within a four- or five-star hotel would be an advantage.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent telephone and written communication skills. 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