[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-detail-job-73178--":3},{"jobId":4,"job":5,"employer":156,"hasApplied":40,"loadingApplied":40,"query":275},73178,{"image":6,"employerId":7,"desiredCriteria":8,"essentialCriteria":15,"isActive":34,"salary":35,"easy_apply_flag":34,"screenerForms":36,"primaryColor":37,"companyTrackingCodes":38,"logo":39,"postedToStepStoneBoards":40,"title":41,"formalTitle":41,"description":42,"aboutRole":43,"contractType":44,"salaryType":47,"minSalary":38,"maxSalary":48,"publishedAt":49,"socCode":50,"openUntil":51,"closed":40,"createdAt":52,"updatedAt":53,"occupation":54,"location":73,"skills":87,"diversityMandatory":40,"document":88,"video":38,"isDiversity":40,"unsplashImageName":38,"unsplashImageUsername":38,"hiringManagers":89,"filteringQuestions":93,"isJobInternal":40,"hideCompanyProfile":40,"allowCandidateDirectMessage":40,"mainHeroImage":40,"easyApplyFlag":34,"applicationRequiredFields":144,"remote":40,"campaignTag":98,"showFullAddress":34,"payPeriod":145,"currency":148,"jobToken":152,"imageFile":153},"https:\u002F\u002Fapi.seemehired.com\u002Fpublic\u002Ffiles\u002F181225Bt5-24-1.jpg?id=2253597",175,[9,12],{"id":10,"text":11},288327,"Previous Experience in Vehicle Service Department",{"id":13,"text":14},288328,"Previous working experience with targets and selling",[16,19,22,25,28,31],{"id":17,"text":18},288329,"Full valid driving license required",{"id":20,"text":21},288330,"Excellent organisation and time management skills",{"id":23,"text":24},288331,"Teamworking",{"id":26,"text":27},288338,"At least 2 years experience in a similar role",{"id":29,"text":30},288339,"Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction",{"id":32,"text":33},288340,"Proficient in I.T",true,"Based on Experience",[],"#100C74",null,"https:\u002F\u002Ftalentspot-prod.s3.eu-west-1.amazonaws.com\u002FDonnelly%20Group\u002Ffilename-1630510283.jpeg?1630510284",false,"Customer Service Coordinator","\u003Cp>We are currently recruiting a Customer Service Coordinator to join our Enniskillen team.\u003C\u002Fp>\u003Cp>The Customer Service Coordinator acts as the key liaison between customers and the service department. 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