[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-detail-job-72608--":3},{"jobId":4,"job":5,"employer":181,"hasApplied":31,"loadingApplied":31,"query":300},72608,{"image":6,"employerId":7,"desiredCriteria":8,"essentialCriteria":15,"isActive":25,"salary":26,"easy_apply_flag":25,"screenerForms":27,"primaryColor":28,"companyTrackingCodes":29,"logo":30,"postedToStepStoneBoards":31,"title":32,"formalTitle":32,"description":33,"aboutRole":34,"contractType":35,"salaryType":38,"minSalary":29,"maxSalary":39,"publishedAt":40,"socCode":41,"openUntil":42,"closed":31,"createdAt":43,"updatedAt":44,"occupation":45,"location":64,"skills":78,"diversityMandatory":31,"document":118,"video":29,"isDiversity":31,"unsplashImageName":29,"unsplashImageUsername":29,"hiringManagers":119,"filteringQuestions":123,"isJobInternal":31,"hideCompanyProfile":31,"allowCandidateDirectMessage":31,"mainHeroImage":31,"easyApplyFlag":25,"applicationRequiredFields":172,"remote":31,"campaignTag":83,"showFullAddress":25,"payPeriod":173,"currency":176,"jobToken":180,"imageFile":29},"https:\u002F\u002Fapi.seemehired.com\u002Fpublic\u002Ffiles\u002F181225Bt5-24-1.jpg?id=2253597",175,[9,12],{"id":10,"text":11},286145,"Previous Experience in Vehicle Service Department",{"id":13,"text":14},286146,"Previous working experience with targets and selling",[16,19,22],{"id":17,"text":18},286147,"Full valid driving license required",{"id":20,"text":21},286148,"Excellent organisation and time management skills",{"id":23,"text":24},286149,"Teamworking",true,"Based on Experience",[],"#100C74",null,"https:\u002F\u002Ftalentspot-prod.s3.eu-west-1.amazonaws.com\u002FDonnelly%20Group\u002Ffilename-1630510283.jpeg?1630510284",false,"Customer Service Coordinator","\u003Cp>We are currently recruiting a Customer Service Coordinator to join our fleet team in Mallusk.\u003C\u002Fp>\u003Cp>The Customer Service Coordinator acts as the key liaison between customers and the service department. 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