Night Porter
We are looking for a Night Porter to join our team at The Springs Resort & Golf Club in Wallingford, Oxfordshire. Great hourly rate of £12.39 plus introductory bonus!
This is a permanent position to work full time hours. Hours will be split between this position and another Night Porter role to cover 7 days.
Flexibility is essential to suit the needs of the business.
Company overview:
Darwin Escapes has 24 amazing destinations across the United Kingdom, each of which has its own unique offering. Whether you are looking for a role in food and beverage, grounds, maintenance, housekeeping, entertainment or at a management level then the Darwin family will have the career waiting for you!
About the role
Main responsibilities:
The successful Night Concierge will
· Be responsible for the security of the Clubhouse and guest accommodation and welfare during the night.
· Drive guest to and from their accommodation.
· Conduct regular security checks, ensuring that the premises are safe and secure and any defects are reported to Management.
· Follow correct procedures in the event of an emergency.
· Answer internal and external telephone calls.
· Check in any late arrivals and manage early departures.
· Set up for Breakfast or following day functions.
· Assist in clearing down evening functions, ensuring guests leave promptly and safely.
· Provide overnight support to guests and respond to queries and emergency calls.
· Deal with any guest queries or complaints in a professional manager, ensuring guest satisfaction at all times.
· Clean the Restaurant and function suite to a high standard.
Requirements:
Similar previous experience is an advantage. A current SIA licence is desirable however training for this can be provided. A positive work ethic with a willingness to learn new skills is desirable. A driving licence with at least one years’ experience is essential for this role due to the transporting of guests on site.
What’s in it for you:
· Competitive rate of pay.
· Enhanced holiday entitlement (*with the option to cash in a number of holidays per year).
· Discounted staff breaks at our luxurious holiday resorts across the UK.
· Free use of all Darwin Escapes resort facilities including many of our free gyms and swimming pools.
· Food discount across all resorts.
· *Free complimentary round of Golf .
· Discounts on spa treatments.
· *Discounts for on the gate tickets and yearly memberships at Chester Zoo, the UK’s largest charity zoo.
· *'Introduce a friend' recruitment bonus.
· *100% work attendance bonus.
· *Company employee sick pay.
· Compassionate leave pay.
· Employee Assistance Programme.
· Free access to the Darwin Academy training programme to help further your career and skill levels.
· Cycle to work scheme.
· MediCash cash plan.
*Subject to terms and conditions
Why work for us:
‘Darwin Escapes is successful because of our Team, who are like minded, dedicated and committed to delivering outstanding standards and customer experience. This is how we support each other to carve those life long memories for our holiday home owners, holiday guests and golf members and visitors’ – Lindsey Esse, Managing Director.
What you will need
Required criteria
- Right to Live and work in the UK
- Must be aged 23 or over
- Hold a current driving licence with at least one year’s driving experience
Desired criteria
- Similar previous experience is an advantage
- A current SIA licence is desirable however training for this can be provided
- A positive work ethic with a willingness to learn new skills
Professional skills you’ll need for this job opportunity
Establishing Rapport With Clients
Ability to Identify and Anticipate needs
Exceeding Customer Expectations
Darwin Escapes
A Darwin Escape will always be the perfect destination. A chance to unwind, power down or charge up! You’ll be all set to explore, seize adventure, dream bigger and let go of it all. Whether you’re looking for a peaceful retreat in a picturesque rural setting, or a fun-packed family break in the heart of the action, we’ve got the perfect escape waiting for you. Each of our locations are unique – no two are the same. We have lots of different accommodation, from luxury lodges complete with their own private hot tub, through to family-sized caravans and even treehouses. We want you to love your escape, so we are always striving for excellence. All of our resorts are beautifully-maintained, with our award-winning facilities and stunning accommodation. Where you can relax and unwind or have an adventure filled holiday break away – make it your holiday, your way.
Start your career with one of the fastest growing companies in the UK holiday industry. Darwin Escapes has 26 locations across the country, each with its own unique personality and offering, including luxurious lodge retreats, more family focused destinations and countryside tranquil locations. We offer something for everyone, from our holidays guests, holiday home owners to our valued staff. No matter where you are in the country we are sure to have a resort near you. Whether you're down at the southern-most point of Cornwall or all the way up to Ayrshire in Scotland, and everywhere in between, we have the career for you! If you're looking for a role in entertainment, food and beverage or at a management level the Darwin family will have the career waiting for you. With a friendly and encouraging environment you can start your career at Darwin Escapes with lots of opportunities for progression or movement amongst locations.
Our benefits
We offer on-the-job training and a professional environment where everyone can thrive. So why not apply and start your career with us today!