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Volunteer in Charity Shop (unpaid) Ards

Charity Shop Volunteer 

Volunteer Role Description: Charity Shop Volunteer  

Purpose: To Provide support in a local charity shop. 

Duties and Responsibilities: 

  • Taking part in the day to day running of a charity shop  

  • Accepting donated items and sorting  

  • Washing items such as toys and ensuring all parts are available  

  • Ensure items meet safety standards 

  • Keeping item store tidy 

  • Replenishing stock in the shop 

  • Steaming items in the shop 

  • Keeping records of type of stock to be sourced via social media 

  • Ensuring the shop remains clean and tidy throughout the day 

  • Tagging, dating and pricing items in the shop (guidance to follow re pricing 

  • Use of till and card machine for costumer payments 

  • Logging items sold 

  • Completing gift aid forms with people donating. 

  • Keeping gift aid information up to date 

  • Counting the float 

  • Good customer service 

  • Adhering to data protection and confidentiality where required (e.g. gift aid information) 

  • Possibility of collections (not at present) 

  • Rotating stock, reducing prices where necessary on a 3-4 monthly basis  

  • Possible key holder duties 

Important Information
Location: Newtownards Area, Crossroads Care NI, Newtonards Area, Newtownards, Northern Ireland, Down, BT23 4NP
Date Posted: 18th February 2026
Closing Date: 6th March 2026
Industry: Healthcare
Job Type: Casual
Salary: Based on Experience

About the role

Time Commitment: 

Flexible time: Times for volunteering in the shop are determined between volunteer shop manager.  Availability provided and shop manager will compile a weekly / monthly rota to accommodate all volunteer availability. 

Skills Required: 

Friendly personality; strong interpersonal and communication skills; sincere interest in working in a charity shop setting; good judgement, common sense, patience and understanding; good customer care. 

Crossroads Care NI

Crossroads is a not for profit organisation dedicated to supporting, serving and strengthening carers and those with care needs. We have been helping people across Northern Ireland since 1979.
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Crossroads is a not for profit organisation dedicated to supporting carers and those with care needs across Northern Ireland.

Crossroads supports people through a number of projects:

Domiciliary – person-centred care, helping people live independently at home.

Young Carers – supporting children and young people who are caring on a daily basis.

In Your Prime – tackling loneliness and social isolation among older people in Northern Ireland.

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Crossroads Care NI is a voluntary organisation whose sole purpose is to provide as much respite care as possible to carers of whatever age and disability. Crossroads have been providing a service to Carers in Northern Ireland since 1979. We provide services through our domiciliary, Young Carers and In Your Prime projects.

Volunteer in Charity Shop (unpaid) Ards

Crossroads is a not for profit organisation dedicated to supporting, serving and strengthening carers and those with care needs. We have been helping people across Northern Ireland since 1979.