This job expired on 1st February 2026
Retail Assistant | Crawley Store / Bank (zero hour contract)
Are you looking for a rewarding role where your work makes a real difference? Guild Care is looking for an enthusiastic and customer-focused Retail Assistant on a zero hour contract to join our Crawley store team. You'll play a key role in supporting the Shop Manager and volunteers, helping to create a vibrant and welcoming shopping experience for our customers.
Location: Crawley Store, 48a The Broadway, RH10 1HG
Hours: Casual/Relief/Bank
Payrate: £12.21 per hour
Why Join Guild Care?
At Guild Care, we believe in putting people first—our clients and our team. We offer a warm, inclusive, and supportive working environment, where staff are encouraged to grow, develop, and thrive.
We offer competitive salary and benefits including:
Annual Wellbeing Day off
Employee Assistance Programme (free confidential advice on wellbeing, family, debt, and more)
Cycle to Work scheme
Free Specsavers eye care vouchers
Option to buy and sell annual leave
Health cash plan (silver and gold)
Interested? If you’re passionate about retail and making a difference in your community, we’d love to hear from you.
For more information click on the job spec on Guild Care's website and apply today... interviews will be taking place before the advert end date
Guild Care are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. If you’re passionate about making a difference and share our values, we’d love to hear from you.
About the role
As Retail Assistant (Bank) in our Crawley store your main responsibilities:
Support the Shop Manager with the day-to-day operations of the shop
Process and manage stock donations, including stock rotation and presentation
Assist in achieving sales targets and maximising income
Help with cash handling, till operations, and financial procedures
Provide excellent customer service to all shoppers and donors
Maintain a clean, safe and welcoming environment in the shop
Support volunteers and promote a positive team culture
Liaise with the Furniture Scheme Manager regarding stock logistics
Attend relevant training and team meetings
Guild Care is Worthing’s leading social care charity, supporting people of all ages in our community. Our charity shops help fund our essential services, and your role will directly support this life-changing work.
Interested?
If you’re passionate about retail and making a difference in your community, we’d love to hear from you.
Apply now and help us build a better future, one sale at a time.
What you will need
Required criteria
- Ability to undertake reasonable lifting duties
- Post Holder must be literate and numerate
- Flexible attitude to work
- Demonstrate good customer service skills
- Ability to provide a satisfactory Disclosure and Barring Service Check
Desired criteria
- Experience Handling Cash
- Experience working in a charity/retail shop
- Experience working towards targets
Professional skills you’ll need for this job opportunity
Time Management/Organisational skills
Teamwork
Stock Taking
Guild Care
We are Worthing’s leading and most established social care charity, supporting people to live well, enjoy life and love every day.
Guild Care was founded in Worthing in 1933 by visionary volunteers dedicated to supporting vulnerable individuals in the local community. Originally known as Worthing Council of Social Service, the organisation focused on alleviating poverty, isolation, and health challenges during difficult times. Over the following decades, Guild Care consistently expanded its services, proactively responding to the community's evolving needs. In the 1950s and 1960s, Guild Care established innovative day centres and residential care homes, significantly enhancing life quality for older adults and individuals with disabilities. Adapting continually, the charity later introduced specialised dementia care facilities and tailored services for those with learning disabilities. Today, Guild Care supports over 3,000 people annually across West Sussex through a range of community-focused services. Remaining true to its founding values, the organisation is one of Worthing's largest employers, powered by almost 700 dedicated staff members and the essential contributions of more than 300 volunteers, all united in making a meaningful difference.Our story
Our vision is for all people in need of care to live fulfilling, safe and secure lives. We will achieve our vision by ensuring our support and services are accessible, effective and lovingly delivered. Brave | Engaging | Loving | Integrity | Everyone Matters | Free to Be Me At Guild Care, we are committed to fostering a culture of inclusivity, respect, and equality. We believe that diversity enriches our organisation and enables us to better serve our community. We are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or socio-economic background. Join us in our mission to make a positive difference in people's lives.Our vision
Our mission
Our BELIEF values
Our equality statement
Our benefits
At Guild Care, we are proud to offer a comprehensive benefits package designed to support our employees in every aspect of their lives—financially, professionally, and personally. Health and Wellbeing Your wellbeing is our priority. Staff benefit from an annual Wellbeing Day, free flu vaccinations, and confidential support through the BHSF Employee Assistance Programme. With schemes like Cycle 2 Work, free eye tests for eligible roles, and mental health support through the Care Workers Charity, we aim to promote a healthier, happier workforce. Work-life Balance We understand the importance of flexibility, offering favourable holiday terms, flexible working options, homeworking opportunities, and carers’ leave to help you balance work with life’s demands. Professional Development At Guild Care, your career growth is important to us. We provide progressive career pathways, mandatory training programmes, in-house learning opportunities, and access to professional qualifications, including accredited programmes and the Care Certificate. A Supportive Work Environment Join a local charity with over 90 years of history and a strong community focus. Employees enjoy supportive colleagues, job satisfaction, and opportunities to engage in events and fundraising activities. Our inclusive culture features initiatives such as length of service recognition, annual staff awards, and employee networking groups. At Guild Care, we reinvest all our surpluses into our services, staff, and community, ensuring your work makes a meaningful difference every day. Join us and be part of something extraordinary!
Vacation, Paid time off
Retirement plan and/or pension
Employee development programs
Employee discounts
Gym membership or wellness programs
Cycle to work
Referral bonus
Competitive salary
Long service recognition
Employee Assistance Scheme
Wellbeing Scheme
Blue Light Card
Work With Charities
Social Opportunities
Progression opportunities
Staff celebration events
Retail Assistant | Crawley Store / Bank (zero hour contract)
We are Worthing’s leading and most established social care charity, supporting people to live well, enjoy life and love every day.