Spa Therapist / Receptionist
Responsibilities for this position are:
1. To be fully familiar with your departmental Standard Operating Procedures (SOPs) and ensure that these are implemented consistently when on duty.
2. To warmly welcome guests/clients into the treatment areas, ensuring that your voice, manner and behaviour portrays a warm, welcoming and friendly demeanour at all times.
3. To be aware of how the guest may be feeling and take all relevant steps to avoid discomfort or embarrassment.
4. To ensure that the treatment rooms operate efficiently and that the services provided meet and exceed 5 star standards and guest expectations
5. To adhere to cleaning schedules and ensure that regular cleaning takes place within the area.
6. To be fully familiar with and have a complete knowledge of all the treatments, services and prices of same offered in the Spa including promotions that may be on offer at any time.
7. To liaise directly with the Spa Manager/Head Therapist on sales targets, to actively promote and sell services at the Spa and to maximise all sales opportunities as they arise.
8. To assist with demonstrations/events as required.
9. To maintain correct stock levels and stock rotation following set standards.
About the role
You will report to the Spa Head Therapist and Spa Manager
What you will need
Required criteria
- Relevant qualifications in Spa Therapy
- Excellent interpersonal skills
- the ability to put clients at ease and create a relaxing environment.
Desired criteria
- the ability to work as part of a team.
- a neat and tidy appearance
Professional skills you’ll need for this job opportunity
Understanding of Human Psychology
Hospitality
Responding to Customer Needs
Gallen Group
A family-run hotel & bar group owned and managed by the Gallen Family.
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards.In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.
Our benefits
We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.
Vacation, Paid time off
Flexible schedule
Office perks
Employee development programs
Tuition reimbursement
Employee discounts
Gym membership or wellness programs
4 day work week
Free parking
Cycle to work
Referral bonus
Open office
Competitive salary
Preferential room rates
Discount on meals purchased
Discount on spa treatments or products
Free meals during shifts
Free parking or Discounted parking
Employee of the Month
Spa Therapist / Receptionist
A family-run hotel & bar group owned and managed by the Gallen Family.