This job expired on 27th October 2025
Assistant Front Office Manager
At The Fitzwilliam, we pride ourselves on delivering world-class service in a welcoming and empowering environment. This role offers the opportunity to grow within a prestigious brand, contribute to a high-performing team and make a meaningful impact on the guest experience.
About the role
Key responsibilities:
Ensure the smooth and efficient daily operation of the Front Office to the highest standards of guest satisfaction.
Deliver a warm welcome and ensure outstanding and personalised guest care throughout the entire stay.
Handle and resolve guest complaints promptly, ensuring high levels of satisfaction and follow-through.
Manage daily business activities, ensuring VIPs groups, and all guests receive personalised attention.
Foster strong internal communication through regular team meetings and updates.
Assist with room allocation to ensure a controlled and effective process.
Maximise revenue opportunities through proactive promotion of hotel facilities and services.
Uphold hotel policies regarding invoicing, cash handling and credit control.
Maintain impeccable presentation and cleanliness of the Front Desk and associated areas.
Collaborate effectively with other departments including Reservations, Accommodation, Nights, Concierge, Sales and F&B.
The ideal candidate will have:
Previous experience in a similar or supervisory role within a luxury hotel environment.
Proven experience acting as Duty Manager.
Excellent verbal and written communication skills.
A natural flair for hospitality, with a passion for exceeding guest expectations.
Must be familiar with the Opera reservations system .
Exceptional attention to detail and organisational skills.
Strong upselling and cross-selling abilities.
Positive, proactive attitude with a desire for continuous improvement.
Flexibility to work shifts, including evenings, weekends, etc.
What you will need
Required criteria
- Held a similar or supervisory role in a similar hotel
- The ability to work shift work and be available to work full time
Desired criteria
- Acted in the capacity of Duty Manager
Professional skills you’ll need for this job opportunity
Exceptional Customer Service Skills
Fitzwilliam
The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.
We believe exceptional experiences start with exceptional people. We are passionate about creating welcoming spaces, memorable moments, and outstanding service—and we’re always looking for individuals who share that vision. Whether you're beginning your career or bringing years of expertise, we offer opportunities to grow, thrive, and make a real impact in Dublin’s most distinctive hospitality venues.
The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.
At the Fitzwilliam Hospitality Group, our culture is built on excellence, warmth, and genuine hospitality. We pride ourselves on creating a welcoming environment for both guests and employees, where individuality is celebrated and service is delivered with personality and care. Teamwork, respect, and continuous improvement are at the heart of everything we do. We believe in nurturing talent, encouraging innovation and empowering our people to grow within a supportive and inclusive workplace. Our team shares a passion for delivering exceptional experiences and upholding the high standards that define the Fitzwilliam brand.
Our benefits
At the Fitzwilliam Hotel Group, we offer a competitive and rewarding benefits package designed to support our team both personally and professionally. Benefits include discounted stays & dining experiences across the group, meals while on duty, uniform provision and access to wellness initiatives. We also provide opportunities for career development through ongoing training and internal progression. Our team enjoys a positive work-life balance, recognition for achievements, and a supportive, inclusive environment where contributions are truly valued.
Vacation, Paid time off
Flexible schedule
Employee development programs
Tuition reimbursement
Cycle to work
Referral bonus
Competitive salary
Preferential room rates
Family and friends rates
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Employee Assistance Scheme
Wellbeing Scheme
Work With Charities
Social Opportunities
Employee of the Month
Employee Recognition Scheme
Annual performance review
Culture of recognition
Progression opportunities
Access to Health & Wellbeing app
Bereavement leave
Long service awards
Staff celebration events
Company employee App
Assistant Front Office Manager
The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.
We believe exceptional experiences start with exceptional people. We are passionate about creating welcoming spaces, memorable moments, and outstanding service—and we’re always looking for individuals who share that vision. Whether you're beginning your career or bringing years of expertise, we offer opportunities to grow, thrive, and make a real impact in Dublin’s most distinctive hospitality venues.