Retail Team Leader

Key Responsibilities:

• Lead, inspire, and motivate a dynamic team of retail assistants to achieve and exceed store targets, fostering a positive and results-driven atmosphere.

• Deliver exceptional customer service by ensuring your team is friendly, approachable, and knowledgeable, creating memorable experiences for every shopper.

• Drive sales performance by consistently monitoring progress and seizing every opportunity to boost sales and meet targets.

• Develop and train your team, providing them with the product knowledge and skills needed to confidently upsell and enhance the customer experience.

• Maintain high store standards, ensuring cleanliness and tidiness while ensuring products are well-organized and visually appealing.

• Collaborate with the Head of Space Planning & Visual Merchandising to implement creative merchandising strategies that maximize product visibility and drive sales.

• Keep track of stock levels, participate in regular stocktakes, and ensure smooth inventory management.

• Oversee cash handling procedures daily, ensuring strict adherence to company policies and maintaining accuracy.

• Coach and support team members on correct cash handling processes, ensuring best practices are followed.

• Act as a key holder, responsible for opening and closing the store as required, ensuring security and operational readiness.

• Ensure strict compliance with company policies and procedures across all aspects of store operations.

• Work closely with store management to implement loss prevention strategies, training the team on anti-theft protocols and personal security measures.

• Assist with recruitment, training, and development of new team members, helping to build a strong and capable team.

• Stay up to date with employment legislation and ensure full compliance within the team.

• Conduct annual performance reviews to set clear objectives, provide feedback, and support your team in achieving their personal and professional goals.

Candidate Criteria:

• Minimum of 3 years' experience in a supervisory or leadership role within a retail environment.

• Strong understanding of customer service excellence and the ability to lead by example.

• Proven ability to manage and motivate a team, ensuring high performance and productivity.

• Excellent communication and interpersonal skills with the ability to build rapport with customers and staff.

• Demonstrated problem-solving skills and the ability to make quick, effective decisions.

• Ability to manage stock levels and ensure visual merchandising standards are met.

• Flexibility and availability to work five days a week, including weekends and evenings.

• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.

• Good knowledge of retail systems and experience with cash handling and processing transactions.

• Ability to train, coach, and develop team members, fostering a positive and supportive work environment.

• A passion for retail and a commitment to delivering exceptional shopping experiences to customers.

If this sounds like the perfect opportunity for you and you meet the criteria, we’d love to hear from you! Apply now and take the next step in your career – we can't wait to meet you.