Business Manager

The role:

·        Maintains a close working relationship with the Retailer Sales Manager, ensuring common understanding of manufacturer programme, market conditions and competitor activity.

·        Maintains market knowledge of competitor activity and offers and updates Retailer and JLR stakeholders as required.

·        Works closely with the JFS / LRFS Retailer Account Manager & Customer Service Centre (CSC) to maximize sales opportunities and customer satisfaction.

·        Assesses future F&I sales opportunities to support the Retailer’s F&I budget setting process.

·        Works with Sales colleagues to ensure all Sales and Financial Services profit opportunities are maximised

·        Gets involved in the promotion of Quarterly Campaigns, Marketing initiatives & launch of new vehicles to ensure that FS is represented where appropriate.

·        Take the lead in managing the content and timing of FS related customer communications from the Retailer.

Customer Communication

·        Asks questions to establish the customer’s requirement and builds rapport by displaying positive body language, listening attentively, acknowledging what the customer says and checking understanding of the customer’s requirements

·        Tailors the presentation of Finance and Insurance products by highlighting key differences between specifications and explaining how these add value for the customer

·        Provides accurate, complete and impartial answers to any questions that the customer asks during the purchase process, demonstrating dependability and transparency

·        Works with the customer to refine ad personalise the choice of Financial Services products and guide the customer towards the best choice

·        Produces and explains personalized finance quotes, using a knowledge of the cost and margins of various funding options to maximise commission whilst also meeting customer needs

·        Handles objections with respect and empathy, by asking questions to understand the customer’s concerns, recapping on benefits and (if required) creating a revised package based on the customer’s feedback

·        Ensures all customer interactions are handled in a professional, courteous manner, ensuring any query or complaint is resolved to both the customer &company’s requirements.

Manages Finance & Insurance Renewals

·        Proactively manages the Customer Renewal process

Manages Performance

·        Works with Administration colleagues to ensure legislation & Retailer processes are adhered to and all documents & reports are processed in an efficient and timely manner and ensure there are no delays or penalties  incurred due to incomplete return and/or late return of documentation

·        Maintains accurate and up to date recording & completion of required documentation, payments (including settlements & commission) & reporting. Works within market specific legislation at all times

·        Maintains on-going review of performance to identify sales opportunities & risks and deploy actions to address under-performance when required

·        Monitors performance against all agreed FS objectives, including finance penetration, finance product mix, renewals, profitability and customer satisfaction, and works to address any shortfalls

·        Provides regular tracking / updates of FS performance metrics to the Retailer’s Management Team, including customer referrals, penetration & income

Teamworking

Adopts a proactive approach to the motivation, coaching and FS knowledge o the Sales Team, including Quarterly Campaigns, quality customer referral, follow up and renewal activity

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Person Requirements:

·        Possess 3 + years experience of working in finance or finance administrative role;

·        It would be desirable if the person held a relevant recognised industry qualification;

·        Possess strong communication skills;

·        Possess strong problem solving ability;

·        Possess strong attention to detail;

·        Possess ability to work independently and effectively;

·        Ability to support and work with high performing teams

·        Possess a professional image through attitude, behavior and personal appearance;

·        Possess ability to present all finance and insurance products;

·        Possess ability to manage and close finance deals while identifying new opportunities;

·        Meet FCA and SAF compliance standards;

Why join us?

·        30 days annual leave

·        Job security

·        Continuous development

·        Pension provision

·        Company health & wellbeing package which includes membership of Kingsbridge Hospital Diamond Club

·        Professional growth

·        Access to a subsidized Health Shield Plan

·        Automatic cover with the Company Life Cover Plan

·        Cycle to work scheme

·        Company Car

·        Access to a discounted Medical Plan with AXA

Closing date 7 July 2022
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Donnelly Group is an equal opportunities employer

The company reserves the right to expand the short listing criteria to facilitate the short listing process.